Hard crash at random times

[ThetaCoder]

Please don't misconstrue this, I mean no personal attack, but this is frustrating Why do people not READ?

The GFX drivers were updated, and are the most current. THe old drivers were removed from add/remove, then DDU'ed, then a full restart, then a reinstall with a fresh download using the clean install just to be safe. No changes were observed in behavior.

MAKE A DECISION. The install instructions with the installer DO NOT state you must install the game on C, yet you are saying you need to. Make up your minds. We are no longer in the 1980s', where TSRs and all that **ap were an Issue. This setup of the game on a drive other than C has worked since I installed the game over 10 YEARS ago. Every PC I have built, every PC I have run this on this has not been an issue. I also cannot install the game on C, as it requires more space than my C drive has free. I would have to completely rebuild the entire machine (to restructure the drives, and thus have to reload everything to do this, and that I believe is a bit of an ask to make.

- I have as mentioned in a previous post, ensured no overlays are running. I have gone so far as to not even load up Discord at boot. It never did anyways, but used to talk to my friends while playing (Discords interface was on my 2nd monitor). But since starting this whole process I have not even loaded it up (resulting in more than 1 actual phone call from my friends to check on my mental health since I wasn't online). I do not load Steam unless running a steam game, and FF14 was loaded as a pure PC game, not a steam version. Th NVidia control panel is running in the background, but all overlays are disabled.

- Windows was updated, with optional downloads, as the 2nd item I tried back in Feb. I declined the preview updates. In going through the list of update history, The only thing installed around the time of the issue was KB5051987 from 2/11/2025 However the only released information about it was updates to Roblox (on ARM systems), Open Secure Shell issues, and Citrix issues. Since that manual check the system continues to get it's daily Defender update without issue.

I have never had an issue with the onboard graphics, it has nothing plugged into it, and never has. While I seriously doubt this is the issue I will BIOS disable it and see if there are any changes.

In my continued attempts to narrow this down I am essentially out of things to do. I am now running this thing like it's on a potato, little more better than old 16 bit graphics if you ask me. I keep getting asked to do things I cannot (move the game to C, revert to DX9) and suggestions that well meant, but show little use of critical thinking. When a game has run fine for 10 years, and has been running fine on a new machine purpose built for it for 8, then suddenly develops an issue, everyone says it's the PC's fault, oh it can't be the game.....

Nothing else is having issues, no other game is crashing, and I have several that just as, if not more, power and resource hungry and they run flawlessly. I have provided logs, detailed descriptions of steps taken, even provided the frackin byte offsets of the failing files, and till everyone keeps saying the game doesn't have issues.

I just want to be able to play again without worrying about crashing out in the middle of a dungeon, or raid, or Trial. I want to be able to play the game and be able to talk to my friends and FC members again. I want to know that spending close to 3 grand on a machine wasn't a total waste of money. I may not be a top tier raider, I may not make server/center/world firsts, I may not be BIS on all my toons and classes (yet) but none of that matters if I can't even play the game.

I will go and make change in my BIOS to ensure the onboard GFX is not being used (even though that is it default behavior) I have little hope that this will work, but I will try it.

[Mireille_Bouquet]

Why do people not READ?.

Yarxideyn's response is a pre-formatted response that the Mod's use when starting technical assistance.
Basically, a "cookie-cutter" response that is normal in the Tech Support industry.
So, don't worry that it may seem like a "Didn't read yours posts" thing.

I just went through your installed program list and saw:

• Infatica P2B Network

Did you "willingly" install that or use it?

If not, that is a questionably/borderline PUP, that in a very basic sense uses your PC and network connection to route business data traffic through residential connections as a proxy service.
Sorta turns your PC into a IP scrubbing node so possible "bad guys" can get around filters and hide from scrapers, or "good guys" who pay Infatia for the service (they charge starting at $360 a month for 100GB of data, I don't guess they pay a cut of that to you for suppling that )
Unless you actively manage it, it's not gonna be throttling that data or work load.
If you didn't willingly install it, it might have been bundled in some installer of fringe "freeware" software, or part of a malware payload.

[ThetaCoder]

Yes I know it's there.

I have it's outbound traffic blocked at my firewall. I will have to go back and check, but I do believe it was installed by a program I did install.

[ThetaCoder]

Update:

Working with Intel and Razer to exclude the CPU and the Mouse software as potential causes.

I can safely rule out Razer, as their software had no updates when the issue began occurring, and has since had additional updates and the problem persists.

Still working with Intel on testing to verify my belief that the issue is not a hardware based one.

An odd pattern is also emerging. If I have NOTHING, or something totally static (like a notepad document) on my second monitor, I get either no crashes, or 3+ hours before any crashes. However, if a website is up (like Garlandtools, or a collection checklist site), as I sometimes do, and previous to this issue almost always did (DPS queues can be brutal long) the time before crash drops significantly, and a crash will happen. Almost as if some change to FF14 now makes it very very very touchy to anything else running, especially if it wants to change an image on a monitor (ie a video stream)

It is also getting worse when it crashes as the last 5 I have had do not show any error box, or even any locking, just a straight up instant drop to the desktop.

Once I finish with the testing with Intel, I will look into the next steps here.

[ThetaCoder]

Another crash, another flare up of fustration.

Loaded up game today, played for 45 minutes, hard crash to desktop, no error window. Reloaded into game, lasted 41 minutes, this tim, for the first time in 8 crashes, it gave me a window. I love how even though my PC is eastern, the BIOS is eastern, the OS is eastern, it reports the error time as PST........

Box Title: Final Fantasy XIV
Error: An unexpected error has occurred. Exiting Final Fantasy XIV 2025-02-26_11:42

nvwsf2umx.dll+5914CA
d3d11.dll+178855
ffxiv_dx11.exe+3C33BB
ffxiv_dx11.exe+3C4CC46
ffxiv_dx11.exe+3CBDCF
ffxiv_dx11.exe+3CC3F5
ffxiv_dx11.exe+3CB906
ffxiv_dx11.exe+3CC662

And yes, I do see the top 2 items in the list are not FF14 files.

As another aside, for the Tech staff who are undoubtedly going to tell me again to revert to DX9, in this article https://na.finalfantasyxiv.com/lodes...42c71c7549a3a7 Direct from SE, after patch 6.58 DX9 is no longer going to be supported. Unless this was eitehr rescinded (which I cannot find any release for) or they never actually removed it, I cannot say, but it is one thing that is continually recommended or me to do, even though I keep pointing out there is not way to revert that I can find, even with thier directions (the option in the launcher isn't there). Just adding it in.

[ThetaCoder]

Another day, another crash.

Loaded up game today, played for a otal of 3 hours, and had 3 crashes within that time frame. 1st crash was mid MSQ, and gave me an error box (below). The remaining crashes were while I was crafting in Revenants Toll and they were direct dumps to desktop. Crashes happened at 1hr20m, , 47m after that, and 23 minutes after the 2nd.

I did realize I was looking wrong, and the crash time in the box isn't PST, it's the time/date stamp of the executable file for FF14. My bad.

Box Title: Final Fantasy XIV
Error: An unexpected error has occurred. Exiting Final Fantasy XIV 2025-02-26_11:42

ffxiv_dx11.exe+4E6916
ffxiv_dx11.exe+4E6919
ffxiv_dx11.exe+4F41EE
ffxiv_dx11.exe+4E6919
ffxiv_dx11.exe+4F216E
ffxiv_dx11.exe+4E980A
ffxiv_dx11.exe+4EC4E1
ffxiv_dx11.exe+53FA9E

Also in looking at some other threads, the Mods/Support say to run the game as an Admin. this does not work (or did not for me when tested). In other threads here and elsewhere, going back as far as 2022, trying this results in a 'Unable to Complete Version Update [30426][19900][740]' error when you try and start the game from either Steam or the FF14 Launcher. Turning this option off on the said executable and the game runs.