Hard crash at random times

[ThetaCoder]

Update:

Working with Intel and Razer to exclude the CPU and the Mouse software as potential causes.

I can safely rule out Razer, as their software had no updates when the issue began occurring, and has since had additional updates and the problem persists.

Still working with Intel on testing to verify my belief that the issue is not a hardware based one.

An odd pattern is also emerging. If I have NOTHING, or something totally static (like a notepad document) on my second monitor, I get either no crashes, or 3+ hours before any crashes. However, if a website is up (like Garlandtools, or a collection checklist site), as I sometimes do, and previous to this issue almost always did (DPS queues can be brutal long) the time before crash drops significantly, and a crash will happen. Almost as if some change to FF14 now makes it very very very touchy to anything else running, especially if it wants to change an image on a monitor (ie a video stream)

It is also getting worse when it crashes as the last 5 I have had do not show any error box, or even any locking, just a straight up instant drop to the desktop.

Once I finish with the testing with Intel, I will look into the next steps here.

[Darlinn]

Im dealing with same problem now and while I have different PC specs, I have same situation.
Built my PC June 2024, played ffxiv for 8 months, took break, logging in just few times per month for some minor casual activity, and mid febraury started logging again to do pvp. Crashes start appearing approximately 25-26 feb 15-60 mins ingame.
Tried many things. Nothing helps so far. Really weird thing that I played like 15.02-25.02 without any issues and then start crashing.

[Darlinn]

Alright, its a bit early to say because I need more online no crash time but it seems I managed to fix problem.

After crashes start happening I never really managed play even 1 frontline game (10-15 minutes) now I played 4, 1 hour afk, 2 Rival Wings games and didnt had a crash or any problem.
That is including a lot of stuff as a side programs, such as Discord, Google Chrome with million tabs, Spotify, VPN...

Last things I did in order to try fixing problem were:

• Reinstalled all VCRedists as it shown in this video for Death Stranding error https://youtu.be/iIWkMzcQa-g

• When crashes start appearing I noticed that 26.02.2025 I installed Microsoft Windows Desktop Runtime 9.0.2. Back then I tried deleting it but it didnt helped. Today I decided to try installing previous version 9.0.1 so it might be one of things that also helped

• Updated MSI Center and installed all related/or not drivers for everything (not graphic drivers tho, as it was one of first things I tried)

• (probably not the case but) Made discord to run as administrator

• I also not sure if I had it before or not (sorry, I really did a lot of things for past days to fix stuff) but I might set ffxivboot, ffxivboot64, ffxivupdater64 to run as administrator.

I will play more tomorrow to see if crash still happening or not. I hope not. And I hope this stuff will be useful for you @ThetaCoder and for anyone else who experienced problems.

[ThetaCoder]

New week, new crashes.

Loaded up game today, played for a total of 2 hours, and had 2 crashes within that time frame. 1st crash was while walking around the Firmament, and gave me an error box (below). The remaining crash were while participating in the Fete. The first crash was 1h56m after I logged in, and the second was 10 minutes after I logged back in from that one.

These make it very hard to actually accomplish or be able to plan anything, which really brings down the enjoyment of the game. TO say nothing of lost rewards since I crash out in the middle of FATE/Dungeon/etc.

Box Title: Final Fantasy XIV
Error: An unexpected error has occurred. Exiting Final Fantasy XIV 2025-02-26_11:42

ffxiv_dx11.exe+1D154A3
ffxiv_dx11.exe+1D00230
ffxiv_dx11.exe+1CFCB17
ffxiv_dx11.exe+1D01498
ffxiv_dx11.exe+1D3E03D
ffxiv_dx11.exe+1D408F2
ffxiv_dx11.exe+1D40840
ffxiv_dx11.exe+1D40796

[Darlinn]

Didnt worked. Crashed again

[ThetaCoder]

Almost.....not

Ok, so a few days of updates on the game performance. Right now I am mostly on potato settings, with only the screen resolution being upped (2560x1440 60Hz) And here is what I got recently. I also installed at Intels' request the newest WHQL certified driver for the onboard graphics, even though they are not in use. This had just been released in the last few days. Sadly, it made no difference.

3/11 This run was in the afternoon, and after a fresh boot of the PC, not even mail checking before playing. lasted a whole 13 minutes before a crash, box details below. This was a pretty simple logon, cycle retainers, MSQ, Allied society quests and some idling, total session was 3.5 hours

3/12 Oh I thought it had fixed itself. A glorious 4h21m session with no crashes at all. And I was all over the game, retainers, crafting, MSQ, Guildhests, Firmament, Allied quests, gathering, pretty much everything and no issues.

3/13 Reality returns. Logged in and 1h39 minutes in (in the middle of a Firmament Fete) crash out with no box. Logged back in and got another 25 minutes in before I finished what I needed and logged out. Too bad.

Box Title: Final Fantasy XIV
Error: An unexpected error has occurred. Exiting Final Fantasy XIV 2025-02-26_11:42

ffxiv_dx11.exe+3A0C88
ffxiv_dx11.exe+3DAFF3
ffxiv_dx11.exe+16ECECC
ffxiv_dx11.exe+170637E
ffxiv_dx11.exe+1ACB90
ffxiv_dx11.exe+1AAB5C
ffxiv_dx11.exe+1D33D0
ffxiv_dx11.exe+1BF6EC6

[ThetaCoder]

Grrr...this is soo irritating, and that SE has gone incommunicado doesn't help.

Ok, so it's been a few days again, and some more updates.

I forgot to log my notes for 3/14, but to my recollection it was ok, no crashes, but I don t recall how long I was on for. As it's now also coming from Intel (yes, at this point I am listening to them more than SE as they at least stay in touch), I am running with a BIOS disabled onboard graphics. My run on 3/15 was also short, and had no issues, and no crashes, even when I loaded up the Nvidia overlay to capture and save some gameplay. Ok, so 2 session without issue, maybe this has cleared itself up, or a hotfix was pushed. NOPE. On 3/16 I logged in, and got almost 2 hours before a hard, really hard crash. I was running Fete in the Firmament and the screen locked, the music kept playing, then the screen went blank. music kept going. However, FF had grabbed the video control and refused to release it. It would not respond to Alt+F4, would not respond to canceling from the task bar. Had to reboot the machine to get control back and get it to close. No errors, no boxes, and again, NOTHING written to the event log.

I am almost to the point of canceling my da** game account as I get nothing from the developer, and more assistance from unrelated companies. There is ZERO excuse for this. A simple and quick perusal of the forums shows I am not the only one with this issue. So either there is no one paying any attention, IE Square doesn't care at all, or they have no da** clue despite all the data provided (IE their own dumps, and the frack offsets within the program that their error reporter gives) and are afraid to say anything. I do apologize for the tone, but this is now a MONTH where I have not been able to play, or enjoy the game. I cannot run dungeons, I can do events with friends, I can't do CRAP SINCE I CANNOT BE SURE IF THE GAME WILL STAY STABLE OR NOT!

And yes, I do realize there are thousands of players, and dieties know how many open tickets, but a very simple 'we see the update and will add it to our ongoing investigation', even as an auto responder would be more comforting and more information than I have been getting from the maker oft he game themselves.

[Flaura]

Hi, I wanted to share my experience since I've also been living in this misery of not knowing when I'll crash, and having my game so dampened by it. This week I crashed when I opened the Faux Hollows board and was thus locked out of earning any leaves at all this week. Very miserable. Anyway. About 3 months before DT came out, I bought new parts and stopped my crashing (which had previously been hardware related - easy to see since Windows Event Viewer had proper logs indicating it). I had a blissful 3 months of no crashing, and enjoyed the game thoroughly. Then, DT came out, and the crashing started again. The same one you're experiencing - sometimes there would be error dialogue boxes which offered nothing useful, sometimes the error dialogue box would appear but the game would be fine so long as I didn't click the "ok" on the box, and I would sometimes collect up to 3 error boxes on another monitor while I kept playing. I can't remember what I did but something quelled the crashes and I was able to enjoy the game for a time. Then something happened, I think it was patch 7.15, and the crashing was back with a vengeance. After never ending misery like I outlined about crashing and losing my weekly unreal rewards, or crashing during Crystalline Conflict matches and feeling like I'm the reason we lost, so it made it hard for me to want to do content... It was awful. I'd had enough and tried everything. Restoring file integrity via the launcher, full on reinstall, bios update, GPU update, nothing fixed it. Then I read about people undertuning their CPU's, and it was the only thing left to try, so I figured I'd do it. Once I opened the Intel Extreme Tuning Utility, I remembered having installed it before and turned some core performance down, and I wonder if this is what had gotten me stable last time when I had a temporary relief from it. That time I had only turned the core performance down slightly, this time I went more heavy handed with turning things down. It's been 3 days of leaving the game on for hours and not having a single crash. Like ~6 hours uninterrupted, each day.

I know you've talked earlier in the thread about running CPU tests, and working with Intel, but I'm not sure if you have tried underclocking? If you have, sorry for suggesting things you've already done. It helped me so I wanted to post it here where hopefully someone else could find it helpful too. Fwiw I have a Intel 13th gen i7-13700k (and the motherboard is Z790 AORUS PRO X WIFI7, which apparently has settings that overclock the CPU out of the box), and according to XTU it runs hot when I'm in major cities but not when I'm watching cutscenes or in a dungeon (could be a me problem and I need to clean my fans or something tbf) and CPU utilization is super low. I turned my Performance Core Ratio 3 below default, my Efficient Core Ratio 2 below default.

[ThetaCoder]

Thanks for the input.

I have left all of the motherboard settings as they were out of the box. This machine was built to run DT, and it ran perfectly from release until mid February. The more I get into this, the more it seems to me there is some glitch with the gfx updates made to the game. Nothing else crashes, and I have some other intense games. I have 14700k mainly since I got it for only 10 bucks more than the non-k variant, so it was a steal, but I don't like over/underclocking as it can seriously shorten the life of the CPU. I let the auto clock thing do its thing as that doesn't void warranties.

Right now, I'm running some test sessions on the new 7.2 update, and a few other things, and hopefully SE will stop procrastinating and at least acknowledge this thread and all the information posted in it. Not getting my hopes up though.

I also can hear the fans spin up if I'm in areas that have the new gfx updates or large population areas, which makes sense given the increased amount of information that has to be tracked.

Also just in general to all, is there some reason why although I have this thread set to notify me when it is responded to that it doesn't? I have it sett o, and I know SE has the correct email address, but I never get any notification of replies.

[ThetaCoder]

Ok, a few updates.

I spent 9 hours and reconfigured my PC to get FF14 onto C, and surprise, it didn't fix it, in fact, it crashes more often now. After running a few days like this, then getting the 7.2 update, and running a few more days, the issue persists.

Again, SE apparently has no interest in solutions or reading, giving me the same set of excuses, including asking for yet another reinstall, which I did, with no change. Even their 'last ditch' option of changing the process to high priority in the task manager did not help.

Over 6 weeks now and no change to the issue. And nothing from SE here. Does anyone know if this would qualify as an 'in-game' bug so it can go in the bug forum? This is defiantly screwy and I am almost out of patience.