Hard crash at random times

[ThetaCoder]

Homeworld: Mateus

Computer specs:
Fractal Define XL case (no front door)
4x 140mm Case fans
Intel i7-14700K CPU
Noctua NH-D15 CPU cooler with Thermal Grizzly paste and CPU hold down bracket installed
Gigabyte Z790 Aorus Elite X Wifi 7 motherboard (ver 1.0)
Sound Blaster AE-9 sound card
GeForce RTX 4070 Ti Super
64 GB DDR5
C Drive: Samsung 990 Pro 500 GB NvME (OS)
D Drive: Samsung 990 Pro 1 TB NvME (Games install/Data) FF14 is here
E Drive: Samsung 870 QVO 1 TB SATA SSD (Games install/Data)
F Drive: Samsung 870 QVO 1 TB SATA SSD (Game install/Data)
G Drive: WD Gold 1TB SATA (Data)
H Drive: Seagate Iron Wolf 4TG SATA (Video storage)
Primary Monitor: HP OMEN 27 inch (2560x1440 normal resolution) DP cable to GeForce card.
Secondary Monitor: Samsung 27 inch LCD unit (1920x1080) DP cable to GeForce card

Windows 11 Pro
BIOS F7f (dated 8/7/2024) at start of issue
No changes made to BIOS other than resetting fan curves to go to higher speeds at lower temps. No adjustments at all to RAM timing or CPU clocks/frequencies/multipliers or voltages.

Machine was assembled during May 2024 and came online June 1 2024 (FF14 installed on 6/3/2024)
All drivers are direct from manufacturer, WHQL certified. No unnecessary items at startup )Edge/Chrome set to not run, no game loaders running, etc etc. Other high demand games on machine include FF7 Remake, Satisfactory, Fallout 4, Cyberpunk 2077 and others. ONLY FF14 is having this issue.

No issues since initial load when PC was built. Beginning around 2/16 game would allow login, and startup, and would randomly freeze (total motion and sound stop, dumped direct to desktop) at varying times. Was able to log right back in after crashes and resume, but unable to reliably run game. Error always pops up small white box and lists the faulting program. Listed programs ALWAYS lists either nvwgf2umx.dll or ffxivdx11.exe as the top most entry. Freezes occurred at random times, from 5 minutes to 90 minutes, to 2 hours, and anything in between. In game actions/activity at times of freeze were inconsistent. Sometimes standing in FC house, or in a leve, a guildhest, a dungeon, the MSQ roulette, fishing, no consistency to when. Sequence of diagnostics steps taken before contacting SE support is below.

Each step was followed by a full power off shutdown, 10 minute wait, then power back up. Normal process when going to play FF14 is boot up, check email using Firefox, close Firefox, launch FF14.

1) Ran SFC and DISM from Admin level command prompt. No issues reported. After reboot issue still present
2) Used Windows update to check for updates, including optional updates available. After all restarts and my reboot issue still present
3) Removed GFX drivers (using add/remove, then DDU) Reinstalled from a fresh downloaded Game Ready Driver from nVidia website. After all restarts and my reboot, issue persists.
4) Installed most current BIOS (ver F8b dated 12/4/2024) After restarts and my reboot, issue persists
5) Using login launcher setFF14 to completely re-download the game files. After restart and my reboot issue still persists.

At this point (2/19/24) contacted SE tech support via chat. Representative said to try adjusting the resolution on game to see if issue alleviated. Reset resolution to 1920x1080 and changed from borderless windowed to fullscreen.

A 4 hour game session on 2/20 saw zero crashes.

On 2/21 game crashed out 3 times in 2 hours.

Late day 2/21 reached back out to SE support chat and was told to try a full uninstall and re-install of the game. Was also given the excuse of installing it on C drive (see comment below).

On 2/22 Tried another session without a re-install. Game ran for 2.5 hours before it crashed out again.

On 2/23 backed up the local stored directory as stated by SE in the My Documents, uninstalled game, manually deleted the folders, emptied the recycle bin, ran disk cleanup on both C and D drives. Full reboot performed, and game reinstalled using a fresh installer downloaded from games website.

On 2/24 game ran without issue for 4.5 hours before crashing out in the middle of a guildhest. Relaunched and game, lasted 10 minutes before next crash in the middle of a leve. Reloaded again, game lasted 30 minutes till crash in a MSQ roulette. Launched again to finish the run,. then closed down game.

First and third crashes on 2/24 listed the ffxivdx11.exe as the fault (data below) and the second was the dll file.

2/24 ffxivdx11.exe faults (first line)
1st crash: ffxivdx11.exe+446B7E
3rd Crash: ffxivdx11.exe+3D340F

2/25 (hoping the Tues patch corrected the issue)
2 crashes within 2 hours. 1st crash was after 1:15 (75 minutes) of play, while I was using the market board, and the second about 45 minutes later while I was walking around in the ward my FC house is in. 1st crash was on the nv....dll file, and the second had no crash warning or error screen, just instant dump to desktop.



If any other games were causing crashes I would not hesitate to suspect the hardware is having an issue. However, only FF14 is crashing out, nothing else, even my other RTX enabled games, are having an issue. I do not know if there is something that happened with the patch that ran the Valentione event did anything, but after almost 8 solid months with zero issues I do wonder. The PC was essentially built specifically to properly run FF14 Dawntrail and provide a base that would run games for several years without needing upgrades. At startup, the system has only 63 running processes, all of which are required for basic operation of the OS. No auto-loaders or monitoring clients or for lack of a better term, TSRs are running. Only the Windows Security, Windows USB (drive ejector), GeForce app, Razer app (Naga mouse), and sound card control app run above the base OS services and processes.

I do realize that Intel current gen CPUs had an issue with their microcode, and while it mainly affected i9 chips, i7s' was also affected. The BIOS installed in august had the microcode update to correct this. I did find out there was one further release of the F7 BIOS that I did not have, but it was included in the F8 BIOS release that was installed in my diagnostic steps.

Also as a related aside, support and the program Devs need to be on the same page, as they contradict each other. The games installer instructions directly point out you can install the game on a different drive other than the OS drive, but your support people say that can cause problems. So which is it? I dislike it when companies purposely built in a scape goat loop. I am providing all of this information to be as transparent as possible to try and find a solution.


FF14 Loader System Information dump (2/25/2025)

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\xxxxxxx\Documents
FINAL FANTASY XIV ONLINE D:\FF14\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU Intel(R) Core(TM) i7-14700K (28 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 28 SYSTEM_CORE_PHYSICS 20
SYSTEM_BIOS F8b
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 65299.102MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 69395.102MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.896GB SYSTEM_FREEDISC_SPACE 337.472GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 509.022GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 546.899GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 624.952GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 591.269GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3726.006GB SYSTEM_FREEDISC_SPACE 2426.961GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4070 Ti SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4070 Ti SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 16063.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32649.551 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52f3d9d461d3ba3c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52f3d9d461d3ba3c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52f3d9d461d3ba3c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52f3d9d461d3ba3c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.7242
SYSTEM_GRAPHICS_DRIVER_DATE 2/11/2025 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4070 Ti SUPER
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4070 Ti SUPER
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 16063.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32649.551 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52f3d9d461d3ba3c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52f3d9d461d3ba3c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52f3d9d461d3ba3c\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_52f3d9d461d3ba3c\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.7242
SYSTEM_GRAPHICS_DRIVER_DATE 2/11/2025 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) UHD Graphics 770
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 32777 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b57fc4f35ff4051b\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b57fc4f35ff4051b\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b57fc4f35ff4051b\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_b57fc4f35ff4051b\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0101.6129
SYSTEM_GRAPHICS_DRIVER_DATE 10/17/2024 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Digital Audio (S/PDIF) (Sound Blaster AE-9s)
SYSTEM_SOUND_DEVICE_ID {A66C16F0-6A9B-41AF-A996-717AAA08979E}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.105.65
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/23/2022 19:00:00
SYSTEM_SOUND OMEN 27qs (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5E4882F4-1146-4FF4-AC50-F6B5AAF42116}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.4.3.2
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/27/2024 19:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID {55C63B02-5AB3-4547-8AD3-8C5259FB9235}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.9373.1
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/27/2022 19:00:00
SYSTEM_SOUND Speakers (Sound Blaster AE-9)
SYSTEM_SOUND_DEVICE_ID {875D3F94-D643-4259-9015-3D2C11279D5B}
SYSTEM_SOUND_DEVICE_NAME CtxHda.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.105.65
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/23/2022 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96FD1DB0-2FC8-11EF-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96FD44C0-2FC8-11EF-8003444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96FD44C0-2FC8-11EF-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96FD44C0-2FC8-11EF-8006444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96FD6BD0-2FC8-11EF-8007444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96FD6BD0-2FC8-11EF-8009444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96FD6BD0-2FC8-11EF-800A444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96FD6BD0-2FC8-11EF-800B444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96FD6BD0-2FC8-11EF-800D444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96FD92E0-2FC8-11EF-8010444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96FD92E0-2FC8-11EF-8012444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96FD92E0-2FC8-11EF-8014444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96FDB9F0-2FC8-11EF-8016444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96FDB9F0-2FC8-11EF-8018444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96FD92E0-2FC8-11EF-800E444553540000}
SYSTEM_INPUT_NAME HID-compliant consumer control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {96FDB9F0-2FC8-11EF-8019444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {970756E0-2FC8-11EF-801B444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {970756E0-2FC8-11EF-801C444553540000}
SYSTEM_INPUT_NAME ITE Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {97077DF0-2FC8-11EF-801E444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {97077DF0-2FC8-11EF-8020444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {97077DF0-2FC8-11EF-8021444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9707A500-2FC8-11EF-8023444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9707A500-2FC8-11EF-8024444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9707A500-2FC8-11EF-8026444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9707A500-2FC8-11EF-8027444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9707CC10-2FC8-11EF-802A444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9707CC10-2FC8-11EF-802B444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9707CC10-2FC8-11EF-802D444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9707F320-2FC8-11EF-802E444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9707F320-2FC8-11EF-8031444553540000}
SYSTEM_INPUT_NAME Intel(R) HID Event Filter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9707F320-2FC8-11EF-8033444553540000}
SYSTEM_INPUT_NAME Converted Portable Device Control device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
*httpssupport.na.square-enix.comenqu - Notepad
Garland Tools Database — Mozilla Firefox
Technical Support and 1 more page - Personal - Microsoft​ Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Intel(R) HID Event Filter
Sound Blaster AE-Series Driver
Creative ALchemy
Dolby Digital Live Pack version 4.02.00
DTS Connect Pack version 2.02.00
Host OpenAL
K-Lite Mega Codec Pack 18.7.5
Microsoft Edge
Microsoft Edge WebView2 Runtime
qBittorrent
Razer Synapse
Sound Blaster Command version 3.5.10.00
Steam
Sid Meier's Civilization V
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Mass Effect Legendary Edition
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Titanfall™ 2
REDlauncher
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.42.34433
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.42.34433
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Adobe Refresh Manager
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Windows Desktop Runtime - 6.0.26 (x64)
Studio 2.0 version 2.24.6_2
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.42.34433
Infatica P2B Network
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.42.34433
Intel(R) Chipset Device Software
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
EA app
HoYoPlay
IrfanView 4.67 (64-bit)
KiCad 8.0
Mozilla Firefox (x64 en-US)
Mozilla Maintenance Service
Microsoft 365 - en-us
Phantasy Star Online 2 New Genesis
Cyberpunk 2077
Horizon Zero Dawn™ Complete Edition
Legend of Mana
Titanfall® 2
Mass Effect™ Legendary Edition
Stray
Actraiser Renaissance
Pacific Drive
FINAL FANTASY VII REMAKE INTERGRADE
LOLLIPOP CHAINSAW RePOP
FINAL FANTASY XIII
FINAL FANTASY XIII-2
LIGHTNING RETURNS: FINAL FANTASY XIII
Fallout 4
.hack//G.U. Last Recode
Satisfactory
WORLD OF FINAL FANTASY
The Outer Worlds
FINAL FANTASY XV WINDOWS EDITION
Sid Meier's Civilization V
EasyEDA
Intel(R) Management Engine Driver
Microsoft .NET Runtime - 6.0.26 (x64)
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Windows Desktop Runtime - 6.0.26 (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.42.34433
Intel(R) Serial IO
Intel(R) ME WMI Provider
Intel(R) Icls
Microsoft .NET Host - 6.0.26 (x64)
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Serial IO
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Adobe Acrobat (64-bit)
NVIDIA Graphics Driver 572.42
NVIDIA app 11.0.2.312
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.5.10819.35301613
NVIDIA HD Audio Driver 1.4.3.2
NVIDIA Install Application
NVIDIA Container
NVIDIA AIUser Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.2.0
NVIDIA Virtual Audio 4.65.0.3
EA app
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft .NET Host FX Resolver - 6.0.26 (x64)
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.42.34433
Intel(R) Management Engine Components
Intel Processor Diagnostic Tool 64bit
Dynamic Application Loader Host Interface Service


-=-=-=-=-=-=- Process Information -=-=-=-=-=-=-

C:\Program Files (x86)\Creative\Sound Blaster Command\Creative.SBCommand.exe 00001F7C
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\133.0.3065.82\msedgewebview2.exe 00008D0C
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00009738
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00006650
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000055BC
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000023A4
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00008D2C
C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe 00008B84
C:\Program Files\Mozilla Firefox\firefox.exe 00005408
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000931C
C:\Program Files\WindowsApps\Microsoft.WidgetsPlatformRuntime_1.4.0.0_x64__8wekyb3d8bbwe\WidgetService\WidgetService.exe 000041A4
C:\Program Files\WindowsApps\Microsoft.WindowsNotepad_11.2312.18.0_x64__8wekyb3d8bbwe\Notepad\Notepad.exe 0000636C
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_525.1301.30.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00007C7C
C:\WINDOWS\Explorer.EXE 000059EC
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00002E68
C:\WINDOWS\system32\ApplicationFrameHost.exe 000090B8
C:\WINDOWS\system32\DllHost.exe 00000FD0
C:\WINDOWS\system32\backgroundTaskHost.exe 00008B78
C:\WINDOWS\system32\sihost.exe 00007618
C:\WINDOWS\system32\svchost.exe 000020E0
C:\WINDOWS\system32\taskhostw.exe 00001B90
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 0000898C
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_b55ed36a9a78cc75\RtkAudUService64.exe 00008D88
C:\Windows\System32\RuntimeBroker.exe 000071E4
C:\Windows\System32\SecurityHealthSystray.exe 000057B4
C:\Windows\System32\ShellHost.exe 000078B8
C:\Windows\System32\smartscreen.exe 00008CDC
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000023DC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000046C0
D:\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 000094D4
D:\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00007760

Normally I would not have edge open, but i was open as I was using it to enter this post onto the forums. The issues do occur whether or not I have anything open on my second monitor.

[Mireille_Bouquet]

FF14 seems to not like being installed on a non-OS drive, and can have a chance of crashing or having other issues.
Try installing on the C drive.

Also your Intel i7-14700K, while having an official TDP of 125 watts, is well known to be able to hit up to over 250 watts during all core loads in boost and on some platforms can draw nearing 400 watts.
The Noctua NH-D15 can happily handle the 125 watts, but may become saturated when over 250 watts in heat is pumped into it.
Try running Hardware Monitor in the background and graph the package wattage and temperatures for the CPU during gaming, to see if that may be an issue.

[ThetaCoder]

Thanks for the reply.

I am aware of the TDP and thermal issues with the 14th Gen, which is why I put 4 140mm case fans, the NH-D15 and the better thermal compound on the unit, as well as making the fan curves more aggressive (both the CPU and case ones, forgot to mention that).

The CPU while running never gets above 50% load, but I'll put HW Monitor on it and see, as Task manager doesn't report CPU, only GPU temps. My personal belief is they didn't (or were not able to) fully test the impact of the recent changes made as it applies to the GFX system. All of the failures thus far not citing the game executable have been GFX related files, an only being within the month of Feb it was if anything a small oversight with not a large impact base. I do have a somewhat better than average understanding of the immense amount of work that goes into these things and testing is difficult.

The only thing I can say about the install location isn't very polite but, we are no longer in the late 1980's and early 90's. If the software can have potential serious repercussions if not on the system drive,. then maybe they shouldn't give you the option to install elsewhere, but that is of course an opinion born of someone with a range of good and bad experiences dating back to the 286/386 days..

My OS drive is reserved for the OS and such software that is still too stupid to understand we are in the 21st century. I do not have enough free space on that drive (as I keep them smaller than other drives) to do a full install of the game there. I keep it smaller so I don't run into a 'well I could put it there' syndrome.

I will be reaching back out to SE chat today. I shouldn't have to gimp my pc that was built for Dawntrail in order to play the game. And again, that none of my other games are having this issue is the biggest indicator to me it's something with FF14 sadly.

I do have some updates though after a little more playing around.

ON 2/26 Tried a new tact. Opened the nVidia GeForce app and had it 'optimize' the gfx settings for FF14 (as a test, I knew it would crash) and here are the results

Login + 10 minutes: Crash out while walking around in Kugane. Failed at d3d11.dll+17106B and ffxiv_dx11.exe+3CF9EA

Logged back in and reset some settings back.
Crash in less than 5 minutes on ffxiv_d11.exe+1037BCC

Logged back in, and set GFX to 'Highesktop'
Lasted 40 minutes before crash, was in Fannow working on society quests, direct crash, no error

Logged back in, locked the GFX to 60FPS max.
Crash in under 15 minutes, still in Fannow, crash out on nvgpucomp64.dll+1889372

I thank you for your suggestions and I'll try and nail down better data on the CPU temps. I do know the fan speeds were significantly less when I locked the game to 60 FPS in todays tets.

[ThetaCoder]

Ran a test today (2/27) while running and logging with HWInfo.
Session lasted 1.5 hours before crash, no errors given, no white box, stright dump to desktop.

Multiple things done. MSQ, Leves, Guidhests, Crafting.

For the entire session HWInfo and Task manager were running.
CPU Package temps Min:30 Max:70 Avg:47
CPU Core Temp Min:20 Max:65 Avg:34
Package Power: Min:4.3 Max:111.7 Avg:40.8
GPU Temps Min:32 Max:51.3 Avg:47.5
GPU Power Min:7.5 Max:123.6 Avg:48

Task Manager never went about 21% CPU utilization for the entire session.
This is still with the GFX on a preset with a 60FPS limit set

[DarkArvan]

Hello,

BIOS F7 was the Intel Fix regarding theier CPU degration issue. How long did you have these BIOS installed? If you ran the CPU for long time alreay, it is possibile, it is alreaedy damaged and needs to change under warranty if possible. BIOS update won't fix if the CPU is already damaged.

You should still try a clean boot, maybe Razer Software interefere with the ffxiv client. Disable all UI overlays ( Steam, especially Discord).

[ThetaCoder]

I installed the F7 bios about 1 week after it(variant f) released (so about 8/15/2024). Now, there was one later version, version g which is dated as Sept 27,2024 and that was the final F7. I have F7F which had all but the very final microcode revision in it (0x12B). Gigabytes notes, few as they are, state the 12B merely encompasses the previous revisions which I have an added in the infamous 'Intel Default settings'. But my f variant supposedly had both the elevated voltage request issue and the eTVB algorithim issues in it.

According to the Intel CPU tester, it is fine (although I know that doesn't mean much). The machine was put together in May of 24, and came online around June 1st of '24, so it was up and running for 10 weeks before I put that BIOS in. But again, FF14 is the ONLY software crashing. nothing else is doing this.

I am a PC install, not steam, no steam overlay (and no Steam processes are running) and Discord 8is off, and not running either, and it's overlay is disabled anyways. The morons at Razer has essentially made it so I can't remove their software or I loses all buttons except left, right and the wheel, as well as the higher DPIs. I would not even have the Synapse in the system if it wasn't needed to make the mouse work.

All of my sessions I have used of this problem testing, and in general, are all clean boots from 'off'. No hibernation, no sleep, no fast boot. I power the machine on, log on, check my email, close the browser (firefox, no chrome, and Edge isn't running in background) and then I load up FF14.

I have been recently getting 'better' play times, but it miserable, having to run the resolution down to potato level, turn off all advanced features, essentially negating the entire RTX card, the game could run off the CPU graphics the settings are so low, and it still crashes, and now hasn't even been kind enough to give me the little white window with what actually failed.

And again, despite all the other games I play with no issues with the CPU or GFX, and are run at high/ultra settings, only FF14 is crashing, and only since the middle of Feb. Apologies for any perceived anger, it's just hard not being able to enjopy the game.

[Yarxideyn]

Greetings Adventurer!

We would like to assist with your concern. Please try the following to see if they help:
- Update and reinstall the drivers for your graphics card and sound drivers (if applicable).
- Please be sure that Final Fantasy XIV is installed to the C: Drive. We understand that you have been instructed this step already, however, doing so could alleviate the issues you are experiencing.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- It seems you have two graphics cards. Try disabling the onboard graphics so that only the dedicated video card is being used.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for contacting the Final Fantasy XIV Technical Support Forums.

[ThetaCoder]

Please don't misconstrue this, I mean no personal attack, but this is frustrating Why do people not READ?

The GFX drivers were updated, and are the most current. THe old drivers were removed from add/remove, then DDU'ed, then a full restart, then a reinstall with a fresh download using the clean install just to be safe. No changes were observed in behavior.

MAKE A DECISION. The install instructions with the installer DO NOT state you must install the game on C, yet you are saying you need to. Make up your minds. We are no longer in the 1980s', where TSRs and all that **ap were an Issue. This setup of the game on a drive other than C has worked since I installed the game over 10 YEARS ago. Every PC I have built, every PC I have run this on this has not been an issue. I also cannot install the game on C, as it requires more space than my C drive has free. I would have to completely rebuild the entire machine (to restructure the drives, and thus have to reload everything to do this, and that I believe is a bit of an ask to make.

- I have as mentioned in a previous post, ensured no overlays are running. I have gone so far as to not even load up Discord at boot. It never did anyways, but used to talk to my friends while playing (Discords interface was on my 2nd monitor). But since starting this whole process I have not even loaded it up (resulting in more than 1 actual phone call from my friends to check on my mental health since I wasn't online). I do not load Steam unless running a steam game, and FF14 was loaded as a pure PC game, not a steam version. Th NVidia control panel is running in the background, but all overlays are disabled.

- Windows was updated, with optional downloads, as the 2nd item I tried back in Feb. I declined the preview updates. In going through the list of update history, The only thing installed around the time of the issue was KB5051987 from 2/11/2025 However the only released information about it was updates to Roblox (on ARM systems), Open Secure Shell issues, and Citrix issues. Since that manual check the system continues to get it's daily Defender update without issue.

I have never had an issue with the onboard graphics, it has nothing plugged into it, and never has. While I seriously doubt this is the issue I will BIOS disable it and see if there are any changes.

In my continued attempts to narrow this down I am essentially out of things to do. I am now running this thing like it's on a potato, little more better than old 16 bit graphics if you ask me. I keep getting asked to do things I cannot (move the game to C, revert to DX9) and suggestions that well meant, but show little use of critical thinking. When a game has run fine for 10 years, and has been running fine on a new machine purpose built for it for 8, then suddenly develops an issue, everyone says it's the PC's fault, oh it can't be the game.....

Nothing else is having issues, no other game is crashing, and I have several that just as, if not more, power and resource hungry and they run flawlessly. I have provided logs, detailed descriptions of steps taken, even provided the frackin byte offsets of the failing files, and till everyone keeps saying the game doesn't have issues.

I just want to be able to play again without worrying about crashing out in the middle of a dungeon, or raid, or Trial. I want to be able to play the game and be able to talk to my friends and FC members again. I want to know that spending close to 3 grand on a machine wasn't a total waste of money. I may not be a top tier raider, I may not make server/center/world firsts, I may not be BIS on all my toons and classes (yet) but none of that matters if I can't even play the game.

I will go and make change in my BIOS to ensure the onboard GFX is not being used (even though that is it default behavior) I have little hope that this will work, but I will try it.

[Mireille_Bouquet]

Why do people not READ?.

Yarxideyn's response is a pre-formatted response that the Mod's use when starting technical assistance.
Basically, a "cookie-cutter" response that is normal in the Tech Support industry.
So, don't worry that it may seem like a "Didn't read yours posts" thing.

I just went through your installed program list and saw:

• Infatica P2B Network

Did you "willingly" install that or use it?

If not, that is a questionably/borderline PUP, that in a very basic sense uses your PC and network connection to route business data traffic through residential connections as a proxy service.
Sorta turns your PC into a IP scrubbing node so possible "bad guys" can get around filters and hide from scrapers, or "good guys" who pay Infatia for the service (they charge starting at $360 a month for 100GB of data, I don't guess they pay a cut of that to you for suppling that )
Unless you actively manage it, it's not gonna be throttling that data or work load.
If you didn't willingly install it, it might have been bundled in some installer of fringe "freeware" software, or part of a malware payload.

[ThetaCoder]

Yes I know it's there.

I have it's outbound traffic blocked at my firewall. I will have to go back and check, but I do believe it was installed by a program I did install.