The emotional damage....

[Daughterofdeath]

I'd say it's both. With both issues compounding onto each other.
We got one of the worst written characters in FFXIV, and the MSQ also solely focuses on her.

tbh id agrue that y'shtola is the worst character written the amount of asspulling she gets every expansion and the only price she has paid for it is going blind which turns out to be a benefit not a punishment price for what she did she basicly dies every new area in the game more so after yoshi' lie pre endwalker saying "there is a price to pay" nope didnt happan asspulled the scions alive AGAIN for the 1000th time honestly at this point the scions are even worse than wuk.

All the good characters they killed off the little lalafell with a btchy attidude killed pre stormblood, zenos senpai killed, zero we probably will never see again since se went lazy on voids story, emet-selch dead and Dark meteion dead any good character worth a damn they kill off