Thread: patch 7.2 or next expansion

Originally Posted by Auro_Seldaris

That's not my job. As a consumer, I can tell you what you give me that I don't like. (This is ignoring the many ideas that people have posted in this forum for years now.) However, it's not my place to do CSIII's job for them. If they can't think of ideas, then maybe they're in the wrong field.

True innovators try to anticipate customer demand, not react to it, as best exemplified by this quote from Steve Jobs:



He even mentions that Henry Ford said, "If I has asked my customers what they wanted, they would have told me 'I want a faster horse'! " The customer can only tell you when they are not being serviced fully, when their needs aren't being met, and what they think is wrong. They can't give you the solution. That's not even their job. It's yours as a developer. As Ford points out, they might even give you the wrong answer to the problem.

Chris Wilson from Path of Exile said something similar, namely that customers are very good at identifying and conveying what they don't like, but are generally bad at coming up with ways to fix them. He and his successors have a stubborn streak on that front(the things people don't like are part of their vision, so get lost if you can't put up with it), but he's not wrong on that front.

Originally Posted by Daralii

Chris Wilson from Path of Exile said something similar, namely that customers are very good at identifying and conveying what they don't like, but are generally bad at coming up with ways to fix them. He and his successors have a stubborn streak on that front(the things people don't like are part of their vision, so get lost if you can't put up with it), but he's not wrong on that front.

In general it makes sense, it's a job right? They will sit down and give it a lot of thought, bounce it off their coworkers and boss, do it for a living, have a responsibility to be educated in the subject matter, etc.


You'd hope they do better lol