Greetings Adventurer!

We would like to assist with your concern. Please try the following to see if they help:
- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Install game on different drive to see if you still receive this issue.
- Unplug the first monitor and only plug in the second to see if the issue happens on that monitor only. (Check both monitors by themselves)
- Reinstall game once you have done everything mentioned above.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for contacting the Final Fantasy XIV Technical Support Forums.