A great portion of the people complaining nonstop in these forums are past WOW players. You will very often see them also mentioning how WoW is the superior choice in every single aspect, especially class design, yet they are still here playing FF14.
Long story short - they were never going to stay, and it's actually quite impressive that a sizable portion of them stayed as long as they did. FFXIV would have had to radically and fundamentally change the game if it wanted any hope of keeping them long-term, and even then it may not have worked (while simultaneously crashing its own game). From my view, FFXIV made the right call in staying true to what makes FFXIV what it is.
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