When they announced that Viper was going to receive changes and have half of its positionals removed, the forums responded by asking them not to.
The response was, "Okay we wont remove positionals, instead one of your core mechanics is gone now. Did anyone ask for this? No, we made this change without the feedback in mind."
So basically, they will only listen to feedback that they can agree with or can use as an excuse. If they dont, it gets ignored.