Controller problem after 7.16 hotfix

[Absotively]

I use an 8bitDo Ultimate Bluetooth controller, in 2.4 GHz mode, connected wirelessly with the controller's dongle, on Windows 10. The controller has not worked correctly in XIV since the 7.16 hotfix maintenance & patch last week; most of the inputs either don't work or are treated as though they were other inputs. It worked fine before the 7.16 hotfix. It still works fine in other games and in this gamepad tester: https://hardwaretester.com/gamepad

I was able to test an Xbox Series X|S controller and it still works correctly in XIV.

Note: this controller has Nintendo labelling but I will refer to the buttons as though they had the XBox labels, since XIV behaves as though they do. For instance, the lowermost face button has a "B" printed on it but on an XBox controller it would be labelled "A", and it normally does all the things that the XIV interface indicates are done by the "A" button, so I will call it A.

Also, all my descriptions of moving my character are with legacy movement.

Currently the controller has the following behaviour in XIV:
- LB: behaves normally
- RB: behaves normally
- D-pad left: moves character left
- D-pad right: moves character right
- Right thumbstick tilted left: moves character away from camera
- Right thumbstick tilted right: moves character towards camera
- L3: A button effect, ie it does what the A button should do
- R3: B button effect
- View button: Y button effect
- Menu button: X button effect
- A: left trigger effect
- B: right trigger effect
- Y: R3 effect
- all other inputs: no effect

[Votraftur]

Greetings and thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
At what point does the issue occur?
How often does the issue occur?
Are you able to reproduce the issue?

Are you running any additional programs alongside Final Fantasy XIV?
Does the issue occur with one character or multiple characters?
Were any update or changes made to the PC around the time of the issue?
Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?

All steps taken to resolve the issue:

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[Absotively]

What Platform are you using? (Steam/Windows/Mac/PS4 etc.)

PC/Windows, non-Steam version

At what point does the issue occur?

At all times, including on the main menu

How often does the issue occur?

Every time I try to use the controller in question

Are you able to reproduce the issue?

Yes

Are you running any additional programs alongside Final Fantasy XIV?

Usually yes, but I have now tried running Final Fantasy XIV and no other programs, and that did not cause any improvement

Does the issue occur with one character or multiple characters?

All characters, including characters on different data centres

Were any update or changes made to the PC around the time of the issue?

I don't recall any, aside from the Final Fantasy XIV 7.16 HotFixes patch, and Windows update history doesn't list any

Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?

It happens in all three of these modes. I have now tried changing modes and then restarting the game; it didn't help.

All steps taken to resolve the issue:

I had previously tried restarting my computer; making sure the controller was on before starting the game; restarting the controller after starting the game; checking the connection of the controller's USB dongle; and adding the game to my Steam library as a non-Steam game and then running it through Steam. None of these helped.

It has now occurred to me that I haven't yet tried the "Restore Game Data" or "Reset System Settings" options in the launcher, so I will try those next.

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher[...]

Sure, here you go!

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\jen\Documents
FINAL FANTASY XIV ONLINE	C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU	AMD Ryzen 7 3700X 8-Core Processor              (16 CPUs), ~3.6GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 16  SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS	Default System BIOS
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	49076.270MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	56244.270MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 465.216GB    SYSTEM_FREEDISC_SPACE 94.265GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 1907.712GB    SYSTEM_FREEDISC_SPACE 1676.920GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1650 SUPER
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	NVIDIA GeForce GTX 1650 SUPER
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	3930.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	24538.135 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_0afec3f2050014a0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_0afec3f2050014a0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_0afec3f2050014a0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_0afec3f2050014a0\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	32.00.0015.6094
SYSTEM_GRAPHICS_DRIVER_DATE	8/13/2024 17:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Realtek HD Audio 2nd output (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID	{A482E794-7907-44EA-8F49-216CFFC8B3D6}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.0.9629.1
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	1/8/2024 17:00:00
SYSTEM_SOUND	Speakers (Realtek(R) Audio)
SYSTEM_SOUND_DEVICE_ID	{6B7C5814-6147-4502-9E2E-DA16542D0693}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.0.9629.1
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	1/8/2024 17:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{48462670-A342-11EE-8001444553540000}
SYSTEM_INPUT_NAME	Gaming KB 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{4847FB30-A342-11EE-8003444553540000}
SYSTEM_INPUT_NAME	Gaming KB 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{48490CA0-A342-11EE-8004444553540000}
SYSTEM_INPUT_NAME	Gaming KB 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{10836890-DC4E-11EC-8002444553540000}
SYSTEM_INPUT_NAME	AMD SR4 lamplight Control
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{4849A8E0-A342-11EE-8005444553540000}
SYSTEM_INPUT_NAME	Gaming KB 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{10878740-DC4E-11EC-8003444553540000}
SYSTEM_INPUT_NAME	AMD SR4 lamplight Control
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 18  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{484A4520-A342-11EE-8006444553540000}
SYSTEM_INPUT_NAME	Gaming KB 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{0E3826E0-5A18-11EE-8001444553540000}
SYSTEM_INPUT_NAME	Razer DeathAdder V2
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{0E393850-5A18-11EE-8002444553540000}
SYSTEM_INPUT_NAME	HID-compliant consumer control device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1024  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{1088BFC0-DC4E-11EC-8005444553540000}
SYSTEM_INPUT_NAME	CYRM02p0303h00E0r0100
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{0E39D490-5A18-11EE-8003444553540000}
SYSTEM_INPUT_NAME	Razer DeathAdder V2
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{59A11E00-BB90-11EE-8001444553540000}
SYSTEM_INPUT_NAME	Controller (8BitDo Ultimate Controller)
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 5  SYSTEM_GAMEPAD_BUTTON 10  SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT	{0E3A70D0-5A18-11EE-8004444553540000}
SYSTEM_INPUT_NAME	Razer DeathAdder V2
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{0E3BD060-5A18-11EE-8005444553540000}
SYSTEM_INPUT_NAME	Razer DeathAdder V2
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{484AE160-A342-11EE-8007444553540000}
SYSTEM_INPUT_NAME	Gaming KB 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Controller problem after 7.16 hotfix — Mozilla Firefox
*new 55 - Notepad++
Microsoft Text Input Application
Calculator
Calculator
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Epic Games Launcher Prerequisites (x64)
Python 3.10.4 Executables (64-bit)
Python 3.10.4 Standard Library (64-bit)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe	00000CC8
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe	0000334C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe	00003124
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe	000007B8
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe	00001A68
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe	00000338
C:\Program Files\Mozilla Firefox\firefox.exe	00000934
C:\Program Files\Notepad++\notepad++.exe	000032EC
C:\Program Files\TortoiseSVN\bin\TSVNCache.exe	00002114
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_11.2411.1.0_x64__8wekyb3d8bbwe\CalculatorApp.exe	00001FFC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.25011.56.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe	00001C48
C:\Users\jen\AppData\Local\Discord\app-1.0.9183\Discord.exe	000023FC
C:\Users\jen\AppData\Local\Microsoft\OneDrive\OneDriveStandaloneUpdater.exe	000037A4
C:\Users\jen\AppData\Local\Programs\FF Logs Uploader\FF Logs Uploader.exe	00003384
C:\WINDOWS\Explorer.EXE	000020F0
C:\WINDOWS\System32\WindowsPowerShell\v1.0\powershell.exe	000024F4
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe	00002DDC
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe	00002864
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe	000026E0
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe	00000744
C:\WINDOWS\system32\ApplicationFrameHost.exe	00002220
C:\WINDOWS\system32\DllHost.exe	00002DF4
C:\WINDOWS\system32\conhost.exe	00000A78
C:\WINDOWS\system32\sihost.exe	00000FE0
C:\WINDOWS\system32\svchost.exe	00002F34
C:\WINDOWS\system32\taskhostw.exe	00002014
C:\Windows\ImmersiveControlPanel\SystemSettings.exe	000021E0
C:\Windows\System32\CompPkgSrv.exe	000029DC
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_af49968a824c7864\RtkAudUService64.exe	00002FE0
C:\Windows\System32\RuntimeBroker.exe	00000918
C:\Windows\System32\SecurityHealthSystray.exe	000022AC
C:\Windows\System32\oobe\UserOOBEBroker.exe	00003480
C:\Windows\System32\smartscreen.exe	00002024
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe	000014B0
D:\Games\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	00000C18

[Darkstride]

If you haven't already, try closing Steam entirely or disabling Steam input. Even if you're not playing the game through Steam, it can still interfere with the controller's normal functions in XIV.

[Absotively]

I usually have Steam closed entirely when I'm running XIV, but thank you for the suggestion!

[Absotively]

It has now occurred to me that I haven't yet tried the "Restore Game Data" or "Reset System Settings" options in the launcher, so I will try those next.

Restore Game Data didn't help, but Reset System Settings fixed it!

Thank you for your help, I don't think I'd have considered that option if I hadn't been looking at the options to get the system report.

[Thukoolo]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

This thread will be moved to the 'Closed Concerns' sub forum as the issue has been resolved.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.