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We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. If you would like to continue to try and troubleshoot the issue, please try the following:
- Switch between full screen and borderless windowed modes.
- Please try adjusting/lowering the resolution.
- Please try running the game as an administrator.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.

Disable Full Screen Optimizations. To disable this, please find the "ffxiv_dx11.exe" and right click it and select properties. Then under the compatibility tab there will be a check box labeled "Disable Full Screen Optimizations". Check it and click apply.

Open the Nvidia Control Panel and going to 'Manage 3D Settings'. From here, select 'Program Settings' and select Final Fantasy XIV. You should see an option to select the GPU. Make sure it's set to your dedicated graphics card (it may be set to 'Auto' by default)

Delete locally saved content ('Documents' > 'My Games' folder)
When the game is running, open the task manager, click the ‘Details Tab” Find the game and right click it. Select ‘Set Priority’ options to “High”.

In order to run DirectX 9, simply disable DirectX 11 through the 'Config' section of the launcher.

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