ffxiv_dx11.exe crashes

[Yarxideyn]

Greetings Adventurer!

We would like to assist with your concern. Please try the following to see if they help:
- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Update and reinstall the drivers for your graphics card and sound drivers (If you have not done this already as of 01/30/2025).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Make sure that the Windows OS is fully updated.
- Install game on different drive to see if you receive the same error.
- Reinstall game once more after doing the steps above.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for contacting the Final Fantasy XIV Technical Support Forums.

[Weisshorn]

Greetings Adventurer!

We would like to assist with your concern. Please try the following to see if they help:
- Try switching to DirectX 9 by selecting the ‘Config’ button on the launcher.
- Update and reinstall the drivers for your graphics card and sound drivers (If you have not done this already as of 01/30/2025).
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- Make sure that the Windows OS is fully updated.
- Install game on different drive to see if you receive the same error.
- Reinstall game once more after doing the steps above.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for contacting the Final Fantasy XIV Technical Support Forums.

-Directx 9 is still supported ? I didn't find it in the client launcher Config. I am a steam client user if it's make a difference
-Sound drivers are updated. Graphics card it was launched an update yesterday, working on it.
-Already did a clean boot before the crash
-Windows OS is updated
-I only have one drive, can't test it
-It hurts to read it again , i already downloaded 500 gb of FFXIV =(

I will try update my gpu and keep trying