Yes you are people I wish that you are all healthy and well off much love and success to you and your team.
However being people does not put you above criticism you are in a business relationship with your many paying customers and you have provided not only poorer quality product but you have provided it at slower intervals.
If you refuse to listen to us then our relationship cannot be a hand in hand partnership as it should be, it becomes adversarial when you do not listen to the people who pay you interest dies off that is just reality. While me being just one small person may be insignificant to you, the collective is filing out slowly you are bleeding money and looking for ways to get more the cash shop will not save you it's quick but it also breads bad will especially in a p2p game like this...
Only thing that will save the MMO is better product.
few ideas you can take them or leave them
1. MSQ needs Less padding more voiced CS convey your ideas and let us play the game do not beat around the bush.
2. Side content like the Arcadion, the crystal tower, alexander should be voiced these stories had amazing characters but that is hiden in walls of text making them voiceless mannequin npcs it feels low effort at least phone in some lines it will make more people hyped to see what happens next..
3. improve old systems explorer mode in old raids and other content this should be very easy, more thought out rewards for gameplay and less stuff in the cash shop, being able to glam in house larger friends list just few small ideas please you have a banger of a game you've done good continue doing good.