Their response reeks of two tones:
  • "All of these won't be happening if y'all just be nice :3c"
  • "Pls don't speak of 3rd party tools they expose the amateurish mistake(s) our devs made."

This quality of a system is like putting an expensive mobile outdoor with "do not steal"-sign next to it. Hey, it might work if it's done somewhere in certain country... but they can't possibly think people worldwide would abide this religiously.