Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience that has occurred when playing Final Fantasy XIV. From the information you have provided, we have identified that the account in question is a European account and we cannot assist further. I will be moving this thread to "Closed Concerns".

Please contact the European SQUARE ENIX Support Center through this link: http://support.eu.square-enix.com/index.php

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