Good morning EveningBird!

Thank you for posting the system report,

I do apologize for the ongoing issue once again. Upon reviewing the system report provided, we noticed that the graphics card driver(s) [SYSTEM_GRAPHICS_DRIVER_DATE 12/3/2024 01:00:00] and sound card driver(s) [SYSTEM_SOUND_DRIVER_DATE 3/31/2024 01:00:00] may need to be updated. To help resolve this issue, we also recommend to perform a clean boot by opening the task manager and select the 'Start up' Tab and disable everything. Please let us know if you have any further concerns and we will gladly assist you further.

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