DualSense on PC loses rumble functionality over bluetooth.

[CatStarwind]

When connecting the DualSense to Windows 11 over Bluetooth the rumble functionality no longer works in-game.

I've tested it with other DualSense supported PC games and in those games the rumble functionality remains intact while connected over Bluetooth.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience you have been experiencing. There are a few situations that can cause the error you are describing. Please try the following troubleshooting methods to resolve the issue:

- Please make sure that the gamepad setting is enabled: System Configuration > Gamepad Settings > "Enable gamepad."
- Try plugging the controller into different ports (both front and back).
- Make sure all drivers for the controller are fully up to date, even if the device is new often the drivers are not updated while it is in storage. Most times, the controller will work without them in a "plug and play" style, but for an issue like this, we must recommend that you install the official drivers for the controller.
- Hide DS4 controller, please try enabling/disabling this option.
- Disable all other device drivers, leaving the mouse, keyboard, and controller as the only active devices.
- Try unplugging all other devices and only plugging in the mouse, keyboard, and controller.
- Make sure Windows has been fully updated from the Microsoft/Windows Update website.
- Re-calibrate the controller under the System Configuration Menu under the Gamepad Settings tab.
- Delete all USB and gamepad devices via the Device Manager. Restart your computer and allow the device to rediscover the devices and reinstall the drives.
- Fully uninstall the controller, reboot the computer, and reinstall the controller.
- If you have a specialized gaming keyboard you may want to try using a different keyboard to be sure there are no conflicts with that device.
- Launch FINAL FANTASY XIV preferably with a cleanboot. To open a cleanboot, please open the Task Manager (CTRL+SHIFT+ESC) and select the "Start Up" tab. Disable every nonessential program here, and restart the computer.
- If possible, please try using other controllers.

Should the issue still persist after attempting all the listed troubleshooting, we advise that you reinstall the game (make sure to remove or rename the 'Final Fantasy XIV' folder in the 'My Documents' > 'My Games' folder). You can re-download the game client via the Steam library or at the following link for the Windows client: http://www.finalfantasyxiv.com/playersdownload/na

We recommend that the game be installed on the C: drive, as installing it on any drive that is not the default may cause more problems.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Kkthxby3]

Confirming it does NOT work.

Just got a new laptop, i9 4080, playing 4k 120 on TV.. PS5 controller has NO rumble. The track pad doesn't work either. These options are enabled within the games settings yet do not work.

[CatStarwind]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience you have been experiencing. There are a few situations that can cause the error you are describing. Please try the following troubleshooting methods to resolve the issue:

- Please make sure that the gamepad setting is enabled: System Configuration > Gamepad Settings > "Enable gamepad."
- Try plugging the controller into different ports (both front and back).
- Make sure all drivers for the controller are fully up to date, even if the device is new often the drivers are not updated while it is in storage. Most times, the controller will work without them in a "plug and play" style, but for an issue like this, we must recommend that you install the official drivers for the controller.
- Hide DS4 controller, please try enabling/disabling this option.
- Disable all other device drivers, leaving the mouse, keyboard, and controller as the only active devices.
- Try unplugging all other devices and only plugging in the mouse, keyboard, and controller.
- Make sure Windows has been fully updated from the Microsoft/Windows Update website.
- Re-calibrate the controller under the System Configuration Menu under the Gamepad Settings tab.
- Delete all USB and gamepad devices via the Device Manager. Restart your computer and allow the device to rediscover the devices and reinstall the drives.
- Fully uninstall the controller, reboot the computer, and reinstall the controller.
- If you have a specialized gaming keyboard you may want to try using a different keyboard to be sure there are no conflicts with that device.
- Launch FINAL FANTASY XIV preferably with a cleanboot. To open a cleanboot, please open the Task Manager (CTRL+SHIFT+ESC) and select the "Start Up" tab. Disable every nonessential program here, and restart the computer.
- If possible, please try using other controllers.

Should the issue still persist after attempting all the listed troubleshooting, we advise that you reinstall the game (make sure to remove or rename the 'Final Fantasy XIV' folder in the 'My Documents' > 'My Games' folder). You can re-download the game client via the Steam library or at the following link for the Windows client: http://www.finalfantasyxiv.com/playersdownload/na

We recommend that the game be installed on the C: drive, as installing it on any drive that is not the default may cause more problems.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

So I've tried all these steps, except for the one in bold as that's the crux of the problem. I'm also not sure what you mean by "front" and back, as the DualSense only has the one USB-C port on the back.

But either way, the core problem is that connected via bluetooth the DualSense features no longer work. e.g. Rumble, Haptics, Trackpad, etc. These features work with other Sony PC games such as Kiwami and has previously worked with FFXIV as well.

[Kkthxby3]

Trackpad doesn't work at all for me.

If wired I get weak rumble and audio. No trackpad support. And the rumble might as well not even be there as is so faint.

Wireless though none of those features work.

[Votraftur]

Greetings, thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for the inconvenience you have experienced. At this time, the issues you are describing might be better suited for the bug report forums. Please create a new thread entry in the Bug Reports > In-Game Bugs section with the required information as shown in the main thread sticky.

Please be sure to give as much detail as possible and follow the template as outlined in the sticky thread. Additionally, this thread will be moved to the 'Separate Support Required' sub forum.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!