FFXIV Keeps Crashing

[Telvan2]

*UPDATE: Updating my UEFI has finally solved my issue, and FFXIV is no longer crashing.

---------------------------------------------------------------------------------------------------------------------------

Hello everyone,

FFXIV is crashing multiple times a day for me. It happens at random times, so I can't pinpoint what triggers it. It happens when I'm alt-tabbed and waiting for a queue to pop, and it also happens to me in the middle of a dungeon. At this point, the game is pretty much unplayable for me.

I've tried windows update, updating my graphics card driver, a clean install of FFXIV, and I've even performed a clean install of Windows 11 from a USB. I'm at a loss and eager for help. Thank you for your time.

The following error message pops up after a crash, slightly different each time:

"An unexpected error has occurred. Exiting FINAL FANTASY XIV. 2024-12-06_0841

ffxiv_dx11.exe+3D302F
ffxiv_dx11.exe+3D2F61
ffxiv_dx11.exe+5E6F94
ffxiv_dx11.exe+68F291
ffxiv_dx11.exe+5E6E8E
ffxiv_dx11.exe+1AB84D
ffxiv_dx11.exe+1ABAF3
ffxiv_dx11.exe+A12C0"

The following is my System Information:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\thoma\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (26100.ge_release.240331-1435)
SYSTEM_CPU Intel(R) Core(TM) i9-14900K (32 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 32 SYSTEM_CORE_PHYSICS 24
SYSTEM_BIOS M.C4
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 65307.117MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 74523.117MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1861.296GB SYSTEM_FREEDISC_SPACE 1562.154GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4090
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4090
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 24142.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 32653.559 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvrfi.inf_amd64_70274accf17267fe\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvrfi.inf_amd64_70274accf17267fe\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvrfi.inf_amd64_70274accf17267fe\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvrfi.inf_amd64_70274accf17267fe\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6636
SYSTEM_GRAPHICS_DRIVER_DATE 12/2/2024 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS Intel(R) UHD Graphics 770
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 32781 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_036aca5c7729dd8d\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_036aca5c7729dd8d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_036aca5c7729dd8d\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_036aca5c7729dd8d\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0101.6129
SYSTEM_GRAPHICS_DRIVER_DATE 10/17/2024 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Dell AW2518H (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D71B9BB6-3289-4E3B-B1EC-40C990B4FF43}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.4.2.6
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/25/2024 16:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {BB73F22C-2665-46A6-BE43-76DBEC541189}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.26100.1150
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/2/2024 16:00:00
SYSTEM_SOUND Speakers (USB Audio Device)
SYSTEM_SOUND_DEVICE_ID {1DA035CA-F28D-493F-9EE7-2B5A6D4453A6}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.26100.2894
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/10/2025 16:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {033F1A20-D292-11EF-8001444553540000}
SYSTEM_INPUT_NAME Varmilo
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 183 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {034079B0-D292-11EF-8002444553540000}
SYSTEM_INPUT_NAME USB-HID MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {034079B0-D292-11EF-8003444553540000}
SYSTEM_INPUT_NAME ONE i500 GPU
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03413D00-D292-11EF-8004444553540000}
SYSTEM_INPUT_NAME USB-HID MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03413D00-D292-11EF-8006444553540000}
SYSTEM_INPUT_NAME USB-HID MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03413D00-D292-11EF-8007444553540000}
SYSTEM_INPUT_NAME USB Audio Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03413D00-D292-11EF-8008444553540000}
SYSTEM_INPUT_NAME Varmilo
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 668 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03413D00-D292-11EF-800B444553540000}
SYSTEM_INPUT_NAME USB-HID MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03427580-D292-11EF-800C444553540000}
SYSTEM_INPUT_NAME USB-HID MOUSE
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03427580-D292-11EF-800D444553540000}
SYSTEM_INPUT_NAME CORSAIR Lighting System
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {03427580-D292-11EF-800E444553540000}
SYSTEM_INPUT_NAME ONE i500 CPU
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
NVIDIA
NVIDIA GeForce Overlay
TikTok - (14)Watch trending videos for you | TikTok
Steam
New tab - Personal - Microsoft​ Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Microsoft Edge
Microsoft Edge WebView2 Runtime
Steam
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
HELLDIVERS™ 2
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
NVIDIA Graphics Driver 566.36
NVIDIA app 11.0.1.189
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.4.10624.35034762
NVIDIA HD Audio Driver 1.4.2.6
NVIDIA Install Application
NVIDIA Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.1.0
NVIDIA Virtual Audio 4.65.0.3


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\131.0.2903.146\msedgewebview2.exe 00001DA8
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00003850
C:\Program Files (x86)\Microsoft\Edge\Application\pwahelper.exe 00000624
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00003448
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000E10
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003F28
C:\Program Files (x86)\Steam\steam.exe 0000422C
C:\Program Files\NVIDIA Corporation\NVIDIA App\CEF\NVIDIA Overlay.exe 00002288
C:\Program Files\NVIDIA Corporation\NVIDIA app\CEF\NVIDIA app.exe 000018D8
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001C6C
C:\Program Files\WindowsApps\Microsoft.GamingApp_2412.1001.25.0_x64__8wekyb3d8bbwe\XboxGameBarWidgets.exe 000056B0
C:\Program Files\WindowsApps\Microsoft.GamingApp_2412.1001.25.0_x64__8wekyb3d8bbwe\XboxPcAppFT.exe 00002064
C:\Program Files\WindowsApps\Microsoft.ScreenSketch_11.2409.25.0_x64__8wekyb3d8bbwe\SnippingTool\SnippingTool.exe 00005498
C:\Program Files\WindowsApps\Microsoft.WidgetsPlatformRuntime_1.6.1.0_x64__8wekyb3d8bbwe\WidgetService\WidgetService.exe 00002EEC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_7.224.11211.0_x64__8wekyb3d8bbwe\GameBar.exe 0000524C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_7.224.11211.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00001608
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.34401.20.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00002DE0
C:\Users\thoma\AppData\Local\Microsoft\OneDrive\24.232.1118.0003\FileCoAuth.exe 000041BC
C:\Users\thoma\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003BE8
C:\WINDOWS\Explorer.EXE 00002158
C:\WINDOWS\System32\svchost.exe 0000429C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00002D60
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001F4C
C:\WINDOWS\system32\DllHost.exe 00004670
C:\WINDOWS\system32\backgroundTaskHost.exe 000031BC
C:\WINDOWS\system32\sihost.exe 00001B54
C:\WINDOWS\system32\svchost.exe 00001EEC
C:\WINDOWS\system32\taskhostw.exe 00002384
C:\Windows\System32\RuntimeBroker.exe 0000345C
C:\Windows\System32\SecurityHealthSystray.exe 00000AB4
C:\Windows\System32\ShellHost.exe 00002160
C:\Windows\System32\smartscreen.exe 00002E4C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002D78
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000009F8

[DarkArvan]

As mentioned in another thread, with same CPU:

due to the Intel Instability issue with 13th/14th Gen CPUs, it is likely that your CPU is damanged and needs to be replaced. How long did you use your CPU and at what time did you update your UEFI the last time? Please check via your mainboard manufacturer if a update is available. The Update can NOT fix the problem, if the CPU is already damaged.

Do you really play on FullHD@60Hz with a 4090? You could fire really really more like this with this GPU.

https://community.intel.com/t5/Blogs...e/post/1633239

[Telvan2]

I'll look into replacing my CPU. I've never updated the UEFI.

I usually play at 240Hz, but I've started messing around with random settings.

[DarkArvan]

Non the less, a 4090 is not a right card for playing at 1080p regardless of Refresh Rate. The high FPS are created by CPU not GPU.

How long did you already use that CPU? If you never updated the UEFI and running it since a year the chances are very high that it may be damaged. First to a UEFI Update then do some tests and may contact your retailer / intel for warranty.

[Telvan2]

For anyone also facing this same issue, FFXIV stopped crashing after I updated my UEFI.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We are glad to hear that you are no longer experiencing this issue. If you have any more questions or concerns, please make a new thread in the technical support forums.

This thread will be moved to "Closed Concerns”. Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!