I feel like the majority of players don't even think about it in terms of a team sport. I like to be proactive with skills I have to help when I can. If I play a class that has a res, I res. I try to gather if someone needs me to do it vs. Them doing it, but I still contribute what I can.
But the reality is that the majority of people are bad, and they don't care that they are bad. It's a game. They're putting in as much effort as they're going to put into it. Maybe they put 10% into their game and 90% into their life.
I think asking people on a forum what normal people should expect as difficulty is a fruitless endeavor. They simply don't care. They aren't coming here to find out, and they certainly aren't scouring the internet for guides.
I just think the bigger issue with the game is that there is this massive gap between your normal "normie" player and what the development team keeps releasing for content updates. The fact that there really hasn't been a single casual piece of content with any meat on its bones since last expansion shows that. And if you consider those players who bought the game at box price only to be neglected for 6 months, you'd understand why the game is bleeding subscribers.
That and a lot of hardcore players ignore Hanlon's razor and just assume malice.