Unable to access additional paid for retainers

[RydenRiain]

I signed in this morning to play and check on my retainers only to discover I can't access the ones I pay for with my subscription. The message "Contract suspended" is displayed. I reviewed my payment history, and I have the next 3 month auto pay coming up and no payment failures. I don't know why I can't access my retainers when I'm still in the paid window and can sign in and play without issue.

Edit: To add, I have fully logged out and exited, and resigned in to check if it was a one-time issue but I still cannot access them.