Unable to access additional paid for retainers

[RydenRiain]

I signed in this morning to play and check on my retainers only to discover I can't access the ones I pay for with my subscription. The message "Contract suspended" is displayed. I reviewed my payment history, and I have the next 3 month auto pay coming up and no payment failures. I don't know why I can't access my retainers when I'm still in the paid window and can sign in and play without issue.

Edit: To add, I have fully logged out and exited, and resigned in to check if it was a one-time issue but I still cannot access them.

[RydenRiain]

I just discovered too I can't access my additional saddlebag either. Is this a temporary bug/technical issue or were my additional services cancelled by you guys early?

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is North American in region, we advise to contact the North American Support Center. This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center or Game Masters is necessary to resolve the issue.

This thread will be moved to ‘Separate Support Required’, thank you once again for visiting the Final Fantasy XIV Technical Support Forums!