COMPANION App Technical Difficulties (Jan. 5, 6)

[NOC_NA]

We are currently addressing technical difficulties that are preventing players from accessing the FINAL FANTASY XIV COMPANION app using characters on North American data centers and their worlds.

We apologize for any inconvenience this may be causing, and we thank you for your understanding.

[Date & Time]
From Jan. 5, 2025 5:08 p.m. (PST)
From Jan. 6, 2025 1:08 (GMT)
From Jan. 6, 2025 12:08 (AEDT)

[Details]
- Unable to login or utilize any features in the FINAL FANTASY XIV COMPANION app using characters on North American data center and their worlds

[Cause]
Under investigation

[Affected Service]
FINAL FANTASY XIV COMPANION app

[NOC_NA]

We are pleased to announce that the technical difficulties preventing players from accessing the FINAL FANTASY XIV COMPANION app using characters on NA data center Worlds have been resolved.

We apologize for any inconvenience caused, and we thank you for your patience.

[Date & Time]
Jan. 5, 2025 5:08 p.m. to 6:20 p.m. (PST)
Jan. 6, 2025 1:08 to 2:20 (GMT)
Jan. 6, 2025 12:08 to 13:20 (AEDT)

[Details]
- Unable to login using characters on NA data center Worlds
- Errors would occur when using functions for characters on NA data center Worlds

[Cause]
Communications carrier network failure

[Affected Service]
FINAL FANTASY XIV COMPANION app