FFXIV population decline continues

[Mawlzy]

Everytime (twice) I have contacted Square Enix store support (merch and stuff) they have sent me a proper satisfaction survey.
I wish they cared that much about how happy I am with their game. What's the point in a great store experience, to keep me coming back, when your game means I will 'not' be coming back.
That select your reason for cancelling sub question is useless. I don't. see how they can formulate strategy based on that.
They really ought to put some effort in to capture the reasons in a way that gives them a chance on having something to act on.
I would by now expect the cancel questionnaire to reflect dune if the things I have seen time and again here.
Or maybe even a 'may we contact you to follow this up?'

Has SQEX ever sent out a detailed satisfaction survey on the game? It's pretty standard to ask a subscriber base what they like, what they don't like, what they want to see more of...

[Jeeqbit]

Has SQEX ever sent out a detailed satisfaction survey on the game? It's pretty standard to ask a subscriber base what they like, what they don't like, what they want to see more of...

I received one aimed at veteran players asking detailed questions a few years ago and it let me type paragraphs for my answers. There were others on this forum that received it too. There were a lot of people that didn't receive it, so I assume it didn't count them due to lack of overall subscribed time despite being old players.

[CalvinDescoles]

Has SQEX ever sent out a detailed satisfaction survey on the game? It's pretty standard to ask a subscriber base what they like, what they don't like, what they want to see more of...

This is actually true... I've been sub for almost 10 consecutive years and never ever i've received such a thing ... ? It make me feel like they think subs are happy whenever they pay for it.

But did this ever happen to another game from JP companies ? (Like Monster Hunter or else ?) Really curious if this is just cultural or lack of interest from them.

[Kohashi]

Judging by Google trends I would say the population decline, which is normal, shows nothing meaningful and it's only a buzzword to bait engagement/clicks.

The interest for FF14 has been steady for the past 90 days.

https://trends.google.com/trends/exp...F064ln09&hl=en

And roughly the same in the past year: https://trends.google.com/trends/exp...F064ln09&hl=en

Except for the spike when the new expansion launched, which was also to be expected.

[Hanayumi]

Apparently FFXIV is doing very well in SK (according to a few overseas friends), but only so so in China. Though mobile is king there so they'll certainly eat FFXIVs version when it comes around. Wonder whats SEs cut from all that...

[Clockworks]

Judging by Google trends I would say the population decline, which is normal, shows nothing meaningful and it's only a buzzword to bait engagement/clicks.

The interest for FF14 has been steady for the past 90 days.

https://trends.google.com/trends/exp...F064ln09&hl=en

And roughly the same in the past year: https://trends.google.com/trends/exp...F064ln09&hl=en

Except for the spike when the new expansion launched, which was also to be expected.

That's the biggest reach I've ever seen to try and make this game look like its in a decent state population wise while in fact the population is literally going down in the biggest manner it ever has.

[Voidmage]

Judging by Google trends I would say the population decline, which is normal, shows nothing meaningful and it's only a buzzword to bait engagement/clicks.

The interest for FF14 has been steady for the past 90 days.

https://trends.google.com/trends/exp...F064ln09&hl=en

And roughly the same in the past year: https://trends.google.com/trends/exp...F064ln09&hl=en

Except for the spike when the new expansion launched, which was also to be expected.

Goggle trends only show how often people searched for that game and not how they engaged with it itself.
The last month FF14 mobile also had more search results that would be included in the normal FF14 search.
The there is also FF14 having quite a number of news articles since DT launched as well as people being just curious about the feedback DT got and searching for it.
Even FF11 has no trend in google searches and that game is in maintenance mode.
As far as I have seen WoW also a pretty constant search history despite it's... problems in the past but I don't know enough about that game to get a connection with releases.

Google trends is not really a good tool to look how happy the playerbase is or how many play the game poitive or negative.
Luckybancho is pretty much the best source of info we have available for player numbers and not a google trend...

[Gurgeh]

This is actually true... I've been sub for almost 10 consecutive years and never ever i've received such a thing ... ? It make me feel like they think subs are happy whenever they pay for it.

But did this ever happen to another game from JP companies ? (Like Monster Hunter or else ?) Really curious if this is just cultural or lack of interest from them.

But they do have that questionnaire when you cancel your sub. But it's just so .. poor.
It's like a day's dev for them to improve it and flesh it out with some more questions, or make it multiple answer. It's like they formulated it 8 years ago and it's still v1.0

[Lilapop]

I'm thinking about how the Healer strike was quite vocal and even got attention outside of FFXIV on gaming news and such.
Has anything come of that since then?
I've not been paying much attention to it, but I haven't noticed anything so if that didn't get any traction (yet) then I doubt people being vocal on the forum alone will bring anything.

People really have to start unsubscribing in masses before SE takes notice of how serious people think it is.
Until people do it will just look like people complain but don't think the game is actually "that" bad to actually not play it.

I mean this seriously, jokes aside... there was a healer strike? I know it was a thing all over the forums, reddit, everywhere else etc. but did it actually impact anything? Other than hilarious people in PF trying to get gil to play healer.

[BigCheez]

I mean this seriously, jokes aside... there was a healer strike? I know it was a thing all over the forums, reddit, everywhere else etc. but did it actually impact anything? Other than hilarious people in PF trying to get gil to play healer.

It generated a lot of discussion about the state of healing among the community, which was kind of the point I think?

A lot of content creators covered it and I can guarantee you the devs will have seen it and are now aware that there are a decent number of players who feel that support roles have become boring to play in XIV.