3 of my retainers cant be summoned ("Your retainer did not respond")

[ChitoBurrito]

Date & Time: 13:10 GMT+1
Frequency: Always
World name: Shiva
Character name: Chito Burrito
Retainer name: Sir'neko, Nariv, Pierrevaux
In-game time: All the time
Area and coordinates: Every summoning bell
Steps:
1. Summoning bell
2. Try to summon one of those 3 retainers
3. Error message pops up saying "Your retainer did not respond"

Those 3 retainers also seemingly have neither a Grand Company nor a Class assigned to them anymore. They held a lot of items, and now it shows as if their inventory is empty.
Its been like that for a week now since I resubbed back to the game.
I switched from Gilgamesh to Shiva years ago and then stopped playing right after. It could be that something went wrong during the transfer or something.




■ PC Specs
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

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[ChitoBurrito]

https://i.imgur.com/14nkonH.png
https://i.imgur.com/6Mu8Yl7.png

[Qurho]

Sorry to just barge in here, but I'm curious about this issue. Does anything of note happen when you talk to the Retainer Vocate NPCs and try to manage the options there?

[ChitoBurrito]

Somewhat, if I press the second option (Dispatch a retainer to *current city*) and select one of the 3 retainers, it responds with "The retainer was unable to make the trip".

But I also have something else thats interesting, apparently I already had this exact issue around 8 years ago, and already posted this on the forums (which I totally forgot):
https://forum.square-enix.com/ffxiv/...57#post4177357

Back then it was also right after a transfer, and as far as I can remember now, it was because the retainers didnt successfully transfer over, so someone from support had to transfer them over manually. I assume its the same case today.
I can only hope that after all these years of not playing, that this is still fixable, cause those retainers had the most valuable stuff I own ...