Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums. In order for us to better assist, please provide us with the following information:

Please describe the issue in further detail.

What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
How often does the issue occur?
Are you running any additional programs alongside Final Fantasy XIV?

Steps taken before this issue occurs:
Are you on a Desktop or Laptop?
Does this issue occur for all characters?
If possible, are you able to try using a different controller/mouse to see if the issue persists?
Is the controller/mouse connection wired or wireless?

All steps taken to resolve the issue:

Do you have any extra peripherals connected that may be disconnected for the troubleshooting phase?

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