Razer Tartarus PRO suddenly not FFXIVing after WIN 10 update

[SmudgeDragon]

I have and use a Razer Tartarus Pro. Been working fine for ages. I have used this or previous incarnations of this game keypad for decades now. Has worked fine for ages in FFXIV... until yesterday.

After a Windows update the previous night, FFXIV refuses to acknowledge the thumbstick key-maps. Or, when set as joystick mapping, can only use the thumbstick for the camera (I have always used the thumbstick for character movement). I have tested it in another game and it works fine. Remapping the controller thumbsticks inside of FFXIV does not fix this.

Can anyone think of a way to fix this?

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience you have been experiencing. There are a few situations that can cause the error you are describing. Please try the following troubleshooting methods to resolve the issue:

- Please make sure that the gamepad setting is enabled: System Configuration > Gamepad Settings > "Enable gamepad."
- Try plugging the keypad into different ports (both front and back).
- Make sure all drivers for the keypad are fully up to date, even if the device is new often the drivers are not updated while it is in storage. Most times, the controller will work without them in a "plug and play" style, but for an issue like this, we must recommend that you install the official drivers for the controller.
- Hide DS4 controller, please try enabling/disabling this option.
- Disable all other device drivers, leaving the mouse, keyboard, and keypad as the only active devices.
- Try unplugging all other devices and only plugging in the mouse, keyboard, and keypad.
- Make sure Windows has been fully updated from the Microsoft/Windows Update website.
- Re-calibrate the keypad under the System Configuration Menu under the Gamepad Settings tab.
- Delete all USB and gamepad devices via the Device Manager. Restart your computer and allow the device to rediscover the devices and reinstall the drives.
- Fully uninstall the keypad, reboot the computer, and reinstall the keypad.
- If you have a specialized gaming keyboard you may want to try using a different keyboard to be sure there are no conflicts with that device.
- Launch FINAL FANTASY XIV preferably with a cleanboot. To open a cleanboot, please open the Task Manager (CTRL+SHIFT+ESC) and select the "Start Up" tab. Disable every nonessential program here, and restart the computer.
- If possible, please try using other controllers.

Should the issue still persist after attempting all the listed troubleshooting, we advise that you reinstall the game (make sure to remove or rename the 'Final Fantasy XIV' folder in the 'My Documents' > 'My Games' folder). You can re-download the game client via the Steam library or at the following link for the Windows client: http://www.finalfantasyxiv.com/playersdownload/na

We recommend that the game be installed on the C: drive, as installing it on any drive that is not the default may cause more problems.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!