Quote Originally Posted by Menriq View Post
I don't think it's so much dismissing as most companies primary concern is the bottom line. If people complain, but still stick around, what would make the company change what they are doing? People leaving in droves is what will drive changes.
A company also shouldn't wait until a mass amount of people leave in droves before they scramble and implement or fix things that people have been asking for years. That's the dumbest way of doing business is waiting until you are in the red and 90% of your customers leave to make changes.