Friend endlessly stalked and harassed by another player on many characters

[Kaurhz]

Best you can do is open a support ticket until SE elects to actually do more..

Saying that, your friend can also login to the lodestone and just privatize their details, so when they next change name and/or server then it shouldn't be as easy to find, even with the Lodestone ID, since they'll just get an access denied error,

[Stylus-]

Thank you for the suggestions