Getting unexpected error message this past week for FFXIV

[ReadyPlayer3]

Getting an unexpected error while playing the game during regular gameplay this past week. I have not had a problem playing the game for the past 3 years that I have been on this game.

It says the following:

An unexpected error has occurred. Exiting Final Fantasy XIV
2024-11-19_12:12

ffxiv_dx11.exe+3D309F
ffxiv_dx11.exe+3D2FD1
ffxiv_dx11.exe+5E7124
ffxiv_dx11.exe+68F391
ffxiv_dx11.exe+5E701E
ffxiv_dx11.exe+1AB9CD
ffxiv_dx11.exe+1ABC73
ffxiv_dx11.exe+A15C0

Can anyone give any help on these errors?

[Larirawiel]

Hello. Try following:

1. download Hwinfo Portable: https://www.hwinfo.com/download/
2. start it with "Sensors only"
3. Create a log. There are buttons in the bottom of the window.
4. play so for 20 minutes or until the game crashes.
5. upload the log somewhere so i can look into it. You can also zip it if it gets too big.


Cheers

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
At what point does the issue occur?
How often does the issue occur?

Are you running any additional programs alongside Final Fantasy XIV?
Does the issue occur with one character or multiple characters?
When the issue happens, is the PC over heating at all?
Were any update or changes made to the PC around the time of the issue?
Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?

All steps taken to resolve the issue:

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!