Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please provide us with the following:

What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
At what point does the issue occur?
How often does the issue occur?

Steps taken before this issue occurs:
Are you on a Desktop or Laptop?
Does this only happen with Final Fantasy XIV?
Are you running any additional programs alongside Final Fantasy XIV?
Does the issue occur with one character or multiple characters?
Are the Controllers 1st party (Microsoft/Sony/Nintendo) or 3rd party (Off-Brand)?

All steps taken to resolve the issue:

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