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  1. #1
    Player
    Altun_Oroq's Avatar
    Join Date
    Dec 2024
    Posts
    2
    Character
    Altun Oroq
    World
    Gilgamesh
    Main Class
    Black Mage Lv 100

    Ever since 7.1 dropped constant Dx11 crashes

    As title states, since the newest patch my game hasn't been able to make it for decent lengths of time without giving me a Fatal Direct X error has occurred.(11000002), i have already gone through and reinstalled the game twice from scratch, reinstalled my GPU drivers updated windows files to whatever was there and waiting and many other test through looking at all the post and solutions people have online throughout the years. the worst thing is that on the odd time i can run the game fine for a bit and do things and after my first reinstall it let me go for 6 hours with no issue but then it keeps happening again after anywhere between 8-20 minutes of playtime i get the fated crash. i had hopes that 7.11 would have had my fix hidden in the update somewhere but alas im getting to my wits end with this since this only started happening with 7.1 and i was fine to play for hours upon hours during 7.0. please help
    (0)

  2. #2
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    850
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

    What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
    How often does the issue occur?

    Could you provide the exact error message received, if any?
    Are you running any additional programs alongside Final Fantasy XIV?
    Does the issue occur with one character or multiple characters?
    When the issue happens, is the PC over heating at all?
    Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode?

    Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.

    Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

  3. #3
    Player
    Altun_Oroq's Avatar
    Join Date
    Dec 2024
    Posts
    2
    Character
    Altun Oroq
    World
    Gilgamesh
    Main Class
    Black Mage Lv 100
    Good evening,

    What Platform are you using? (Steam/Windows/Mac/PS4 etc.) - I use the steam version of FFXIV.
    How often does the issue occur? - Issue seems to occur every time i try to play the game, time frames between crashes vary but every time i load in and start playing it.

    Could you provide the exact error message received, if any? - Crashes with a "A fatal DirectX error has occurred (11000002)" error code.
    Are you running any additional programs alongside Final Fantasy XIV? - Only running discord for what i actually notice, i have already tried with and without discord running, I have never had any issues before with the program going and the game running at the same time.
    Does the issue occur with one character or multiple characters? - Only play on my main character and thats the one that keeps crashing.
    When the issue happens, is the PC over heating at all? - PC is not overheating when it happens it stays at the same heat as it usually is on standby no changes.
    Does this issue occur if the game is run in full screen mode? Does it happen in borderless or windowed mode? - The issue happens in all fullscreen, windowed and borderless full screen modes.

    Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-MyDocument C:\Users\Volca\DocumentsFINAL FANTASY XIV OnlineProxyEnable 0ProxyServer unspecifiedProxyOverride unspecified-=-=-=-=-=-=- System Information -=-=-=-=-=-=-SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHzSYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4SYSTEM_BIOS L1.61SYSTEM_LANGUAGE English (Regional Setting: English)SYSTEM_MEMORY 32729.469MBSYSTEM_VIRTUAL_MEMORY 134217727.875MBSYSTEM_PAGE_FILE 42729.469MBSYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1861.931GB SYSTEM_FREEDISC_SPACE 198.467GBSYSTEM_STORAGE P:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 572.133GBSYSTEM_STORAGE Z:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 928.874GB SYSTEM_FREEDISC_SPACE 237.731GBSYSTEM_DIRECTX_VERSION DirectX 12SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 TiSYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080 TiSYSTEM_GRAPHICS_MAKER NVIDIASYSTEM_GRAPHICS_VRAM 11106.000 MBSYSTEM_GRAPHICS_SHARED_VRAM 16364.734 MBSYSTEM_GRAPHICS_DAC Integrated RAMDACSYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (120Hz)SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dllSYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6614SYSTEM_GRAPHICS_DRIVER_DATE 11/5/2024 19:00:00SYSTEM_GRAPHICS_DRIVER_LANGUAGE English3.0SYSTEM_GRAPHICS_PIXEL_SHADER 3.0SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORTSYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 TiSYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080 TiSYSTEM_GRAPHICS_MAKER NVIDIASYSTEM_GRAPHICS_VRAM 11106.000 MBSYSTEM_GRAPHICS_SHARED_VRAM 16364.734 MBSYSTEM_GRAPHICS_DAC Integrated RAMDACSYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dllSYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6614SYSTEM_GRAPHICS_DRIVER_DATE 11/5/2024 19:00:00SYSTEM_GRAPHICS_DRIVER_LANGUAGE English3.0SYSTEM_GRAPHICS_PIXEL_SHADER 3.0SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORTSYSTEM_SOUND ASUS VC239 (NVIDIA High Definition Audio)SYSTEM_SOUND_DEVICE_ID {C0A94EE1-7316-4211-9817-71E623092C8D}SYSTEM_SOUND_DEVICE_NAME nvhda64v.sysSYSTEM_SOUND_DRIVER_VERSION 1.4.2.6SYSTEM_SOUND_DRIVER_LANGUAGE EnglishSYSTEM_SOUND_DRIVER_DATE 9/25/2024 19:00:00SYSTEM_SOUND Headphones (2- Razer Nari Ultimate - Game)SYSTEM_SOUND_DEVICE_ID {3E5573E5-589E-42BE-BAC6-F5A26BAB2F89}SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sysSYSTEM_SOUND_DRIVER_VERSION 10.0.19041.4355SYSTEM_SOUND_DRIVER_LANGUAGE EnglishSYSTEM_SOUND_DRIVER_DATE 4/11/2024 19:00:00SYSTEM_SOUND Headphones (Oculus Virtual Audio Device)SYSTEM_SOUND_DEVICE_ID {2589D02E-B881-4D54-BA7D-2DF1BE826694}SYSTEM_SOUND_DEVICE_NAME oculusvad.sysSYSTEM_SOUND_DRIVER_VERSION 13.3.46.740SYSTEM_SOUND_DRIVER_LANGUAGE EnglishSYSTEM_SOUND_DRIVER_DATE 2/10/2021 19:00:00SYSTEM_SOUND Headset Earphone (2- Razer Nari Ultimate - Chat)SYSTEM_SOUND_DEVICE_ID {C187A0FC-C679-4E2E-8759-0A01C67B914D}SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sysSYSTEM_SOUND_DRIVER_VERSION 10.0.19041.4355SYSTEM_SOUND_DRIVER_LANGUAGE EnglishSYSTEM_SOUND_DRIVER_DATE 4/11/2024 19:00:00SYSTEM_SOUND Line (Voicemod Virtual Audio Device (WDM))SYSTEM_SOUND_DEVICE_ID {628A9B64-891D-4B07-99F6-8AE6665E5539}SYSTEM_SOUND_DEVICE_NAME mvvad.sysSYSTEM_SOUND_DRIVER_VERSION 2022.6.1.0SYSTEM_SOUND_DRIVER_LANGUAGE EnglishSYSTEM_SOUND_DRIVER_DATE 5/31/2022 19:00:00SYSTEM_SOUND Speakers (STRIX SOUND CARD)SYSTEM_SOUND_DEVICE_ID {E6F8303B-6C46-4F02-BADB-3580E31CAD55}SYSTEM_SOUND_DEVICE_NAME ASUSSC150.sysSYSTEM_SOUND_DRIVER_VERSION 5.30.5.259SYSTEM_SOUND_DRIVER_LANGUAGE EnglishSYSTEM_SOUND_DRIVER_DATE 1/19/2016 19:00:00SYSTEM_SOUND VG248 (NVIDIA High Definition Audio)SYSTEM_SOUND_DEVICE_ID {CF69662A-310B-43F1-A148-54232B236F07}SYSTEM_SOUND_DEVICE_NAME nvhda64v.sysSYSTEM_SOUND_DRIVER_VERSION 1.4.2.6SYSTEM_SOUND_DRIVER_LANGUAGE EnglishSYSTEM_SOUND_DRIVER_DATE 9/25/2024 19:00:00SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}SYSTEM_INPUT_NAME MouseSYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}SYSTEM_INPUT_NAME KeyboardSYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 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  4. #4
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    850
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    Please try the following:
    - Update and reinstall the drivers for your graphics card and sound drivers (if applicable). Upon further review, it appears that your GPU [NVIDIA GeForce GTX 1080] driver was last updated on [11/5/2024]. At this time, a newer version should be available as such please try updating it through either the GeForce Experience or through the manufacturer's website.

    Should the issue persist, please try a clean reinstall instead to remove possible corrupted files.

    - Please try adjusting/lowering the resolution.
    - Please try running the game as an administrator.
    - Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
    - Please be sure that Final Fantasy XIV is installed to the C: Drive. (If Steam version, make sure both the game and Steam are installed on same drive)
    - Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
    - Make sure that the Windows OS is fully updated.
    - Verify installation files (Steam).
    - Reinstall game (If steam version, try uninstalling and reinstalling both the game and Steam).

    Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!
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