Hardware cursor: FFXIV Custom invisible in fullscreen

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience you have been experiencing. There are a few situations that can cause the error you are describing, please provide us with the following:

Are you on a Desktop or Laptop?
Does this only happen with Final Fantasy XIV?
Does this issue occur for all characters?
Does the issue persist if you switch between Fullscreen mode and borderless windowed mode?
Have you tried connecting the device using a different method (wired, different port, etc.)?

We recommend double checking both the in-game settings as well as your Windows mouse settings.

Thank you for visiting the Final Fantasy XIV Technical Support Forums!

[Sushou]

Hello. I will try to answer in order.

I am playing on a desktop. This issue only occurs in Final Fantasy XIV to the best of my knowledge. Changing characters does not resolve the issue.

The issue is no longer present in borderless windowed mode. It is also not present in windowed mode. It only persists in fullscreen.

Switching the mouse to different ports has no effect, and all windows mouse settings are at their default states.

I did notice however that using the OS standard cursor and attempting to directly change the size of the windows cursor through the windows settings exhibited the same behaviour as using the FFXIV custom cursor; if the cursor size is at the default value, it can be seen in FFXIV, but if I attempted to make it bigger, it would also become invisible in-game. I am unsure if this is fully relevant, but it may be useful to know.

I hope this information is useful.