Thread: Disconnect after exiting instances since 7.1

■Date & Time: since 7.1
■Frequency: around 50% of the time when exiting instances
■World name: Louisoix
■Party or solo: can be party or solo instances
■Platform: Windows
■Client Language: English

Since 7.1 I have been having dc problems after exiting instances, eg: exiting a trial or a normal raid or frontline, it's not always but about half or more than half the time. Anyone else have these problems? I can't identify what's causing it and haven't found other people among my friends or ppl online with the same problem. I never had problems with dc'ing before.

■Connection Specs
- Type of internet connection/provider: cable

Ingame support helped me with this, it was caused by a proxy server i had running to share my media over the internet. Thanks square enix support for the help!

Awe unfortunately it wasn't that, I disabled some port forwarding I had going on and seeing if that fixes it.

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

Are you using a VPN?
Are you using a wired or wireless connection?
Does the issue occur with one character or multiple characters?
At what point do you get disconnected and/or are unable to connect?
How often does the issue occur?

Internet Service Provider:
Region/State:

All steps taken to resolve the issue:

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

Are you using a VPN? No
Are you using a wired or wireless connection? Wired
Does the issue occur with one character or multiple characters? Only play one character
At what point do you get disconnected and/or are unable to connect? Seconds after exiting an instance like: Trial roulette, Normal Raid roulette, Frontlines roulette, new Alliance raid
How often does the issue occur? about 50% of the time.

Internet Service Provider: Telenet
Region/State:Belgium

Possible causes:
restarting router, patch 7.1, started using bubbleupnp server with vpn function, port forwarding

All steps taken to resolve the issue:
disabled bubbleupnp server (with vpn functionality)
disabled all port forwarding rules I had
changed dns to google dns servers
restarted router
ipconfig /releasedns & /flushdns & /renew

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

The issue you are describing is most associated with interference with game data. Many actions can trigger this error, such as a slow internet connection, certain security/privacy changes on the default Internet browser, an application running in the background causing interference, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.

We advise clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker) and trying again. We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again.

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
Lastly, we suggest to power cycle the console and router by shutting down the Router and leaving the power supply unplugged for 5-10 minutes.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!