Players constantly trolling you? ONLY thing you can really do is use the ingame tools to turn off your chat.

#1. Blacklist; which I told SE does nothing really so useless.

#2. Turn off chat completely if you cannot handle it.

Otherwise using the GM support and SE report system is a joke.
I was and still am harassed by MULTIPLE people in Midgasommar for months and months on end. Used useless report system and after about the 5th+ report they just ignore you with auto-message and no response.

Another thing. WARNING: Report system is weaponized by trolls.

STEP #1. Trolls will provoke you with harassment; nothing will happen to them even if you or they report you.

STEP #2. Trolls will report YOU: Because they know the report system is automated to auto-suspend people. EVEN if you say NOTHING. The GM team is a joke. If you have ANY dispute no matter WHAT language or use to response in question format or nothing at all can get you suspended.

To avoid becoming victim of auto-suspension report system run by trolls. I recommend just turning off chat. As for avoiding trolls.....just turn off general chat altogether. GM's and report system will just ignore your reports after awhile. The report system is run by the trolls now as weapon that do not play the game; they just go around reporting people all day.