Yeah...
They are ignoring this issue outright, or one of the moderators prefers the new look and is spitefully incorrectly labelling things...
Bug reports:
https://forum.square-enix.com/ffxiv/...or-of-eyebrows ("Working as intended")
https://forum.square-enix.com/ffxiv/...raphical-issue ("Duplicate Bugs")
https://forum.square-enix.com/ffxiv/...raphical-issue ("Duplicate Bugs")
https://forum.square-enix.com/ffxiv/...t-in-Dawntrail ("Insufficient Information")

Forum posts (not listing this thread as you are here):
https://forum.square-enix.com/ffxiv/...78#post6580078
https://forum.square-enix.com/ffxiv/...08#post6596508
https://forum.square-enix.com/ffxiv/...ws-2-4-Changes