Random crashing since 7.1

[AnonChan]

My game either gets the nvgpucomp64.dll, directX errors or (more comon after the update) freezes then crashes to desktop. I have attached my system info below:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\safim\OneDrive\Documents
FINAL FANTASY XIV ONLINE C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)
SYSTEM_CPU Intel(R) Core(TM) i7-14700KF (28 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 28 SYSTEM_CORE_PHYSICS 20
SYSTEM_BIOS A.MF
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32621.434MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37485.434MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.414GB SYSTEM_FREEDISC_SPACE 850.832GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12012.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16310.717 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (165Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6614
SYSTEM_GRAPHICS_DRIVER_DATE 11/5/2024 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce RTX 4070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce RTX 4070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 12012.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16310.717 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (75Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_adf5a840df867035\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 32.00.0015.6614
SYSTEM_GRAPHICS_DRIVER_DATE 11/5/2024 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (HyperX Cloud Alpha Wireless)
SYSTEM_SOUND_DEVICE_ID {B68F7218-86CB-4B95-A15F-2D0A3A876CAE}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.22621.4391
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/15/2024 19:00:00
SYSTEM_SOUND LG ULTRAGEAR (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {02BF3C84-2CDD-4356-B2D5-54E8C7C7BDF8}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.4.2.6
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/25/2024 19:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C657A2A0-B85F-11EE-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C658B410-B85F-11EE-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C6592940-B85F-11EE-8009444553540000}
SYSTEM_INPUT_NAME SteelSeries Apex 3
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {559C6860-3F97-11EF-8002444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Alpha Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {559C8F70-3F97-11EF-8003444553540000}
SYSTEM_INPUT_NAME HyperX Cloud Alpha Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {C658DB20-B85F-11EE-8006444553540000}
SYSTEM_INPUT_NAME GX1500U
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2CB3A5D0-0725-11EF-8001444553540000}
SYSTEM_INPUT_NAME LAMZU 4K Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2CB3CCE0-0725-11EF-8002444553540000}
SYSTEM_INPUT_NAME LAMZU 4K Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2CB3CCE0-0725-11EF-8003444553540000}
SYSTEM_INPUT_NAME LAMZU 4K Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2CB3CCE0-0725-11EF-8004444553540000}
SYSTEM_INPUT_NAME LAMZU 4K Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2CB3F3F0-0725-11EF-8005444553540000}
SYSTEM_INPUT_NAME LAMZU 4K Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2CB3F3F0-0725-11EF-8006444553540000}
SYSTEM_INPUT_NAME LAMZU 4K Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2CB3F3F0-0725-11EF-8007444553540000}
SYSTEM_INPUT_NAME LAMZU 4K Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
3DXChat - File Explorer
Overwolf
Overwolf Quick Launcher
Windows Input Experience
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

CyberPower PowerPanel Personal 2.6.0
MSI Afterburner 4.6.5
DLsite Nest
Google Chrome
Microsoft Edge
Microsoft Edge WebView2 Runtime
Overwolf
RivaTuner Statistics Server 7.3.4
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2022 X86 Minimum Runtime - 14.40.33810
ENE_EHD_M2_HAL
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
MSI Center SDK
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
LAMZU version 1.4.0.4
Launcher Prerequisites (x64)
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.40.33810
Epic Online Services
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.40.33810
ENE_External_Device_HAL
Microsoft Visual C++ 2022 X86 Additional Runtime - 14.40.33810
WD P40 Game Drive
ENE Video Capture Box HAL
NordVPN network TAP
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
WD_BLACK AN1500
WD_BLACK D50
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Epic Games Launcher
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
ENE_MousePad_HAL
ENE_X_AIC_HAL
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Verbatim_SureFireGaming_Product
Microsoft XNA Framework Redistributable 4.0 Refresh
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 23.01 (x64)
Microsoft 365 - en-us
Destiny 2
Breeders of the Nephelym: Alpha
Cloud Meadow
Third Crisis
Helping the Hotties
Palworld
Persona 5 Royal
Beat Banger
Persona 3 Reload
Monster Hunter Wilds Beta test
Factorio
Wallpaper Engine
MADNESS: Project Nexus
HELLDIVERS™ 2
Risk of Rain 2
Project Wingman
Hunt and Snare
SteelSeries GG 75.0.0
Unigine Superposition Benchmark 1.1
Vulkan Run Time Libraries 1.0.65.1
WD_BLACK AN1500
NordVPN
ENE_External_Device_HAL
Verbatim_SureFireGaming_Product
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2022 X64 Additional Runtime - 14.40.33810
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
NordUpdater
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Firmware updater for DualSense™ wireless controller
ENE_MousePad_HAL
ENE Video Capture Box HAL
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 566.14
NVIDIA app 11.0.1.163
NVIDIA MessageBus 3 for NvApp
NVIDIA Backend
NvCpl
NVIDIA PhysX System Software 9.23.1019
NVIDIA FrameView SDK 1.4.10624.35034762
NVIDIA HD Audio Driver 1.4.2.6
NVIDIA Install Application
NVIDIA Container
NVIDIA LocalSystem Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA NvDLISR
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA ShadowPlay 11.0.1.0
NVIDIA Virtual Audio 4.65.0.3
Microsoft Visual C++ 2022 X64 Minimum Runtime - 14.40.33810
WD_BLACK D50
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ENE_X_AIC_HAL
WD P40 Game Drive
Epic Games Launcher Prerequisites (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\CyberPower PowerPanel Personal\PowerPanel Personal.exe 00003310
C:\Program Files (x86)\CyberPower PowerPanel Personal\bin\ppuser.exe 00001974
C:\Program Files (x86)\Microsoft\EdgeWebView\Application\130.0.2849.80\msedgewebview2.exe 000049E8
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 000070C0
C:\Program Files (x86)\Overwolf\0.263.0.11\OverwolfBrowser.exe 00001D1C
C:\Program Files (x86)\Overwolf\Overwolf.exe 00005C80
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 000005F0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000059C8
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000295C
C:\Program Files (x86)\Steam\steam.exe 00004680
C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe 00005C08
C:\Program Files\Google\Chrome\Application\chrome.exe 00003ACC
C:\Program Files\NVIDIA Corporation\NVIDIA App\CEF\NVIDIA Overlay.exe 00004870
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00003EE0
C:\Program Files\NordVPN\NordVPN.exe 00005438
C:\Program Files\SteelSeries\GG\apps\engine\SteelSeriesEngine.exe 000033C4
C:\Program Files\SteelSeries\GG\apps\engine\prism\SteelSeriesPrism.exe 00001EC0
C:\Program Files\SteelSeries\GG\apps\moments\SteelSeriesSvcLauncher.exe 00002C58
C:\Program Files\SteelSeries\GG\apps\sonar\SteelSeriesSonar.exe 000041F4
C:\Program Files\WindowsApps\33C30B79.NGENUITY_2.25.7.0_x64__922sw8z9z7n5w\Assets\Native\NGenuity2Helper.exe 00002414
C:\Program Files\WindowsApps\9426MICRO-STARINTERNATION.MSICenter_2.0.42.0_x64__kzh8wxbdkxb8p\DCv2\DCv2.exe 000065DC
C:\Program Files\WindowsApps\Microsoft.WidgetsPlatformRuntime_1.6.1.0_x64__8wekyb3d8bbwe\WidgetService\WidgetService.exe 00003AC4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.24101.61.0_x64__8wekyb3d8bbwe\PhoneExperienceHost.exe 0000552C
C:\Program Files\WindowsApps\MicrosoftWindows.Client.WebExperience_524.28801.70.0_x64__cw5n1h2txyewy\Dashboard\Widgets.exe 00003104
C:\Program Files\WindowsApps\MicrosoftWindows.CrossDevice_1.24101.35.0_x64__cw5n1h2txyewy\CrossDeviceService.exe 000065C4
C:\Windows\Explorer.EXE 00003D78
C:\Windows\System32\DriverStore\FileRepository\realtekservice.inf_amd64_0c755fff65745edd\RtkAudUService64.exe 00004B94
C:\Windows\System32\LocationNotificationWindows.exe 0000641C
C:\Windows\System32\RuntimeBroker.exe 00004A60
C:\Windows\System32\SecurityHealthSystray.exe 00000D14
C:\Windows\System32\oobe\UserOOBEBroker.exe 00004B84
C:\Windows\System32\smartscreen.exe 00005B04
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002370
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00004AB8
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe 00004A6C
C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\TextInputHost.exe 00005874
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000028BC
C:\Windows\system32\ApplicationFrameHost.exe 000027B8
C:\Windows\system32\DllHost.exe 0000664C
C:\Windows\system32\conhost.exe 0000653C
C:\Windows\system32\sihost.exe 00002E44
C:\Windows\system32\svchost.exe 000065E4
C:\Windows\system32\taskhostw.exe 00005040

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Please try the following:
- If your drivers are up to date, try reinstalling the drivers for your graphics card and sound drivers (if applicable). We recommend doing a clean install to remove any possible corrupted files.
- Please try adjusting/lowering the resolution.
- Please try running the game as an administrator.
- Perform a clean boot by opening the task manager and select the 'Start up' Tab. Disable everything.
- If FINAL FANTASY XIV is installed on the default drive, please try installing on a different drive if possible.
- Please be sure to disable or remove any overlays (Discord, Steam, NVIDIA etc.) as they may interfere with startup.
- Make sure that the Windows OS is fully updated.
- Reinstall game.

It appears that you may be using the Windows cloud program 'OneDrive' in the background, please try closing this program as it may cause interference while trying to sync your files.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[AnonChan]

I reinstalled graphic drivers, and reinstalled the game. One drive has been uninstalled for a long time so Idk why its running in the background as you said. Hopefully this fixes the issue

[AnonChan]

I got a nvgpucomp64.dll error; what should I do now? I am going to try disabling fullscreen optimizations with the hope it works for me and report back

[Larirawiel]

Hello. Try following:

1. download Hwinfo Portable: https://www.hwinfo.com/download/
2. start it with "Sensors only"
3. Create a log. There are buttons in the bottom of the window.
4. play so for 20 minutes or until the game crashes.
5. upload the log somewhere so i can look into it. You can also zip it if it gets too big.


Cheers