Error 90002

[Aerosolz]

Ever since the latest patch, I keep getting disconnected for no reason with the 90002 error. My dl/up speeds are 600+/20+ and no other game does this. Is there anyone else who is experiencing this? This is super annoying and I can no longer play the game.

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience experienced when trying to play Final Fantasy XIV. For us to better assist you, please respond with the following information:

Are you using a VPN?
Are you using a wired or wireless connection?
What Platform are you using? (Steam/Windows/Mac/PS4 etc.)
Does the issue occur with one character or multiple characters?
At what point do you get disconnected and/or are unable to connect?
How often does the issue occur?

Internet Service Provider:
Region/State:

All steps taken to resolve the issue:

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[Aerosolz]

I'm not using a VPN
I'm using a wired connection
Windows
I only have 1 character
I disconnect during story cut-scenes or during a dungeon
This happens regularly

I'm using Spectrum in Los Angeles

This never used to happen until this recent patch

[Harek]

Same thing has been happening to me today using a wired connection without VPN on Windows. I have been trying to craft all afternoon and got random disconnects from time to time. I'm using a local ISP in Spain

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

The issue you are describing is most associated with interference with game data. Many actions can trigger this error, such as a slow internet connection, certain security/privacy changes on the default Internet browser, an application running in the background causing interference, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.

We advise clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker) and trying again. We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again.

Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
Lastly, we suggest to power cycle the console and router by shutting down the Router and leaving the power supply unplugged for 5-10 minutes.

Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!

[Harek]

Hello, this isn't my thread but I wanted to say that doing all that managed to fix it. Thank you!

[Votraftur]

Good morning! Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this problem, please create a new thread and we will assist you in any way we can.

Thank you once more for visiting the Final Fantasy XIV Technical Support Forums!