The forums are flawed as the main way to collect player feedback.

[Volgia]

Wouldn't that mean the majority of feedback from buyers of a product or service isn't good either?

User feedback of any kind is important, regardless if it comes from someone well-informed or not. That'd be like librarians overlooking the feedback of their patrons because they don't have a degree in LIS. You don't do that if you want to retain your customers.

User feedback is important for sure, but this forum isn't a good place for feedback because the people who complain here are 80% not doing it to improve the game, they're here to express their frustration, cuz if you took this place as indicative of player's feelings the only conclusion would be to burn down FFXIV as a whole and do a new MMO because it's a "Lost cause".

Most of the "feedback" we get here is that a story they didn't like should mean we should fire an entire dev team, or we should kill off the MC cuz we didn't like her, or we should rehaul the whole healing system wtihin a patch or "They lost me as a customer". It might feel good to say out loud, but it's not helpful at all.

[Supersnow845]

User feedback is important for sure, but this forum isn't a good place for feedback because the people who complain here are 80% not doing it to improve the game, they're here to express their frustration, cuz if you took this place as indicative of player's feelings the only conclusion would be to burn down FFXIV as a whole and do a new MMO because it's a "Lost cause".

Most of the "feedback" we get here is that a story they didn't like should mean we should fire an entire dev team, or we should kill off the MC cuz we didn't like her, or we should rehaul the whole healing system wtihin a patch or "They lost me as a customer". It might feel good to say out loud, but it's not helpful at all.

You tend to reach that point when actual legit feedback is ignored patch after patch after patch. People get annoyed on here because feedback never seems to go anywhere

“We should rehaul the entire healing system in a single patch”

WEVE. BEEN. OFFERING, FEEDBACK. SINCE. 5.0

[ronibosch]

User feedback is important for sure, but this forum isn't a good place for feedback because the people who complain here are 80% not doing it to improve the game, they're here to express their frustration, cuz if you took this place as indicative of player's feelings the only conclusion would be to burn down FFXIV as a whole and do a new MMO because it's a "Lost cause".

Most of the "feedback" we get here is that a story they didn't like should mean we should fire an entire dev team, or we should kill off the MC cuz we didn't like her, or we should rehaul the whole healing system wtihin a patch or "They lost me as a customer". It might feel good to say out loud, but it's not helpful at all.

You've got a good point there. I really wish there was more engagement from FFXIV's team sometimes, which can help with regulating the content and feedback on here (like getting threads back on topic).

Like Supersnow85 said, a lot of legit feedback is getting ignored, which sadly builds up resentment. Then you have all of the bait threads that pop up here and there (thankfully that's gotten better, at least), serving to only stir the pot.