Quote Originally Posted by ronibosch View Post
Wouldn't that mean the majority of feedback from buyers of a product or service isn't good either?

User feedback of any kind is important, regardless if it comes from someone well-informed or not. That'd be like librarians overlooking the feedback of their patrons because they don't have a degree in LIS. You don't do that if you want to retain your customers.
User feedback is important for sure, but this forum isn't a good place for feedback because the people who complain here are 80% not doing it to improve the game, they're here to express their frustration, cuz if you took this place as indicative of player's feelings the only conclusion would be to burn down FFXIV as a whole and do a new MMO because it's a "Lost cause".

Most of the "feedback" we get here is that a story they didn't like should mean we should fire an entire dev team, or we should kill off the MC cuz we didn't like her, or we should rehaul the whole healing system wtihin a patch or "They lost me as a customer". It might feel good to say out loud, but it's not helpful at all.