Simply the game needs a way that people who want change can go to and put in their feedback and have square able to tangibly show how upon clearing certain barriers that feedback can be implemented
Such as OSRS’s suggestions become polls, people vote on the polls, if it clears then a Jmod opens a line of discussion and that content WILL be released barring any extenuating circumstances.
The forums fail and the nebulous belief that they also pull from twitter, reddit and YouTube also fails because square never proves connection between what people ask for and what they implement and show no pipeline for refining feedback that doesn’t feel like they are still responding to feedback from 3 expansions ago
People shouldn’t need to come here and shout into a void hoping they are the random person that square picks as the basis for their changes that probably don’t even align with the feedback you offered. There needs to be a pipeline