I think there needs to be some kind of public survey offered, say, two weeks into every patch, but I'm not sure how you could implement this in a way where a sizeable number of people would actually do it. It would need to be something easily accessable, so not a pop up in game that gives you a link, since that'd be a pain for console players. An email to everyone with an active service account maybe? But I feel like most people just ignore those.

Maybe combining the two? A pop up on logging in that says you have received an email about a customer satisfaction survey?