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  1. #1
    Player
    Illao's Avatar
    Join Date
    Nov 2021
    Posts
    25
    Character
    Techne Makre
    World
    Shiva
    Main Class
    Scholar Lv 100

    Screen Turning Black after Launch

    Heya!

    Since today im experiencing a strange issue, after Boot my Game will just not load, it stays in black screen until it stops responding. I checked if something strange is happening or ressources are at a limit, but the system is kinda almost in idle:

    https://ibb.co/R7YHytT

    First i thought it would be Update related so i redownloaded the game, it did not fix it
    -Reinstalled Graphics / CPU Driver with the AMD utilitys
    -Checked different Games Booting
    -FF is on the main system NVMe



    Is there any way to get some logs or something to see whats happening?

    Edit:
    Adding specs:
    -Steam login
    CPU: AMD 9800X3D
    GPU: 6700XT / 24.10.1
    Chipset: B650 / AMD Driver 6.10.22.027
    NVMe Gen 4
    (0)
    Last edited by Illao; 11-13-2024 at 06:04 PM.

  2. #2
    Player
    SivaRep's Avatar
    Join Date
    Mar 2022
    Posts
    8
    Character
    Moira Levtan
    World
    Raiden
    Main Class
    Paladin Lv 100
    I'm having exactly the same issue on an Asus Intel core i9, nvidia geforce rtx studio laptop. I'm not playing through steam btw.
    (0)

  3. #3
    Player
    chibivampyre's Avatar
    Join Date
    Nov 2024
    Posts
    3
    Character
    Doma Chima
    World
    Seraph
    Main Class
    Dancer Lv 95
    I've been having the same problem, it was runbing just find yesterday but since this new patch dropped I can't get in, even after I reinstalled game it still havent able to even get into the game/past this black screen.
    (0)

  4. #4
    Player
    Calah's Avatar
    Join Date
    Jul 2017
    Posts
    2
    Character
    Calah Lhorye
    World
    Leviathan
    Main Class
    Dragoon Lv 70
    having the same issue. Worked fine yesterday. Patched. Now get a black screen that stops responding.
    (0)

  5. #5
    Player
    Illao's Avatar
    Join Date
    Nov 2021
    Posts
    25
    Character
    Techne Makre
    World
    Shiva
    Main Class
    Scholar Lv 100
    Hello. I have played the game, after several tries it suddenly worked, i probably needed like 15 tries for it to suddenly do something. If it worked and i close game to try again it will not work. Im in the same loop right now trying to login but i am trapped in blackscreen.

    Most anoying stuff ever, but you might give it some tries if you have the patience to at least enjoy the new content
    (0)

  6. #6
    Player
    pietcular's Avatar
    Join Date
    Jul 2021
    Posts
    1
    Character
    X'kalya Wiloh
    World
    Brynhildr
    Main Class
    Red Mage Lv 100
    Just confirming this is happening to me as well. I managed to get the game to load beyond the black screen twice at random, but both times the game promptly crashed within three minutes. There was no error message, it simply closed down without any fanfare. I never even got into the area I was loading into. Have tried a full reinstall of all patches and the same thing is happening. It worked fine prior to the patch on Tuesday.

    Using a Windows 11 laptop, and the Steam version, for the record. Intel Core i5-12450H processor, NVIDIA Geforce RTX 3050 GPU.

    I added my info just in case someone on the support side is trying to figure out if this is a widespread problem or not. Since every bit of info can help. Sadly nothing I managed to try has worked though again, I did get past the black screen at random, so you might get lucky just with persistence, if you don't get crashes.
    (0)
    Last edited by pietcular; 11-13-2024 at 05:38 PM.

  7. #7
    Player
    Aesonl1ght's Avatar
    Join Date
    Nov 2024
    Posts
    1
    Character
    Aeson Light
    World
    Phantom
    Main Class
    Black Mage Lv 100
    This is also happening to me.

    Everything I have seen online is referencing Steam; but I do not use that. Reinstalling / Rebooting the game does not resolve it. Previously; running as admin made the game work (this happened right after DT release) but this patch has entirely killed the game. Did anyone find any work around or see any updates from Square Enix? They do not seem to have noticed/added any notes that they are aware of this.
    (0)

  8. #8
    Player
    Dkittels's Avatar
    Join Date
    Apr 2014
    Posts
    1
    Character
    Peyote Quixote
    World
    Ultros
    Main Class
    Goldsmith Lv 100
    If you're looking for a fix this ain't it.

    I was having this black screen issue and then went through a whole reinstallation process, tried to access the game from another device, and even resubbed for another 180 days.

    After all of this I don't get a black screen, the game either crashes or perpetually shows me a loading screen after picking my character.

    EDIT: Made a new character and they work with no trouble. My main character is effectively a crash machine.
    (0)
    Last edited by Dkittels; 11-13-2024 at 07:00 PM.

  9. #9
    Player
    SivaRep's Avatar
    Join Date
    Mar 2022
    Posts
    8
    Character
    Moira Levtan
    World
    Raiden
    Main Class
    Paladin Lv 100
    Update for me: after restoring the game file data through the config menu in the launcher I had to wait out the black screen after starting the game for ~5min. Then got logged in fine and have logged in and out successfully without issue (except that the game seems stuck after exiting but crashing then is currently less of an issue). Now I only have the ps4 controller issues left
    (0)

  10. #10
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    850
    Thank you for posting in the Final Fantasy XIV Technical Forums!

    We apologize for the inconvenience you have experienced. Unfortunately, with the information provided, it is unclear if the issue is resolved or if you still require assistance. Please let us know if you still require assistance should the issue persist.

    Thank you once more for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

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