Character incorrectly logged out

[yapa]

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 11/11/24
Frequency: 24h+
World name: Ultros
Character name: ALL
Retainer name:
NPC name:
Monster name:
Class/Level:
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:
- Literally cannot login to my character from the home screen
- Error message that read "The character selected was not properly logged out or is currently logged in on another client. Logging character out. Please wait to log in again."
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Comcast
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


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Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
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- Internet Explorer Version:

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:

[Jeeqbit]

Is this still an issue? The error is usually temporarily and resolves after a few minutes.

[yapa]

Is this still an issue? The error is usually temporarily and resolves after a few minutes.

Yea its still an issue, I can't login still and its been almost 48h

[yapa]

FWIW it's only my account that's having this issue, I have 3 computers at home, I can't login to my character on any of them. My husband also plays XIV and he can login to his character on any of the computers.

[yapa]

More than 60h+ and I'm still logged out. I've reinstalled the game 2x, my husband can login to his account just fine on my computer. We have 3 computers in this house and none of them will let me login to my character from the menu.

[BoKinhVan]

Can someone from tech support team please help solving this issue? It's server-side issue since we are able to login with a different account on our computers. Tech support asked us to wait with no definite timeframe and said it will resolve on itself. It has been more than 2 days... Are we supposed to wait for another year?

[oddorca]

This is so ridiculous! Its obviously an SE problem. They should prorate and refund the time you've been locked out!

[yapa]

Still locked out of my account, how much longer do I need to wait before SE decides I've waited for this issue to resolve?

[yapa]

SE Support is so wonderful, I called in today and they instructed me to report my bug IN A DIFFERENT PLACE. Because apparently I wasn't supposed to send the bug on the forum but at this link instead per the service rep I spoke to https://support.na.square-enix.com/f...1&p=0&fo=90045

TLDR; SE has no idea when it will be fixed nor do they have any idea, they want me to keep waiting for a service I paid to use. Rest assured that my case is being handled even though I was instructed to report the bug on different platforms at this point

[yapa]

So I contact support they instruct me to file a bug report on the forums, nothing has changed. Nobody contacts me, I contact support again and they tell me to send a bug report, I send in the bug report and they're telling me to go back and post on the forums. When is anyone going to actually take charge or know what to do? I'm just being tossed back and forth between support, forums and bug report. Great customer service for the critically acclaimed MMO.