Unable to purchase crystal in mogstation

[Ravor]

You cannot use this function.
Please contact the SQUARE ENIX Support Center for additional details.
Error Code: i2501

I got this message when trying to make payment to buy crystal to buy subscription, can someone please help?

[Votraftur]

Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Unfortunately, the issue you are describing is something we are not able to assist with in the Technical Support Forums. As the account in question is North American in region, we advise to contact the North American Support Center. This thread will be moved to the 'Separate Support Required’ subforum as contact with the Square Enix Support Center or Game Masters is necessary to resolve the issue.

This thread will be moved to ‘Separate Support Required’, thank you once again for visiting the Final Fantasy XIV Technical Support Forums!