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  1. #1
    Player
    KahlenWindrunner's Avatar
    Join Date
    Nov 2024
    Posts
    1
    Character
    Kahlen Windrunner
    World
    Kujata
    Main Class
    Summoner Lv 100

    Unable to complete version check [30605][20448][10009][10019]

    Hello, anyone else encountered this issue? I was able to still play last night. Things I have tried to do:
    1. Restart computer
    2. Turn off all firewall before running the launcher
    3. Uninstall and reinstall an old version of the launcher(I want to get the new version, but the website keeps timing out)
    4. Read through old forums and tried editing FFXIV_BOOT.cfg file
    5. Did registry edit according to an old forum thread.

    None of the above worked. Are there anything I can do? It won't even start the launcher.
    (1)

  2. #2
    Moderator Votraftur's Avatar
    Join Date
    May 2023
    Posts
    879
    Good morning! Thank you for posting in the Final Fantasy XIV Technical Support Forums.

    The issue you are describing is most associated with interference with game data. Many actions can trigger this error, such as a slow internet connection, certain security/privacy changes on the default Internet browser, an application running in the background causing interference, use of a VPN or an odd connection (EG: schools or cafes), a possible virus detected on the device, many rapid payments at once, and numerous other actions.

    We advise clearing the cache/cookies/browsing data from your default web browser, disabling any web browser extensions (EG: ad-blocker) and trying again. We also suggest resetting the connection (router/modem) you are using to connect to the Internet before trying again.

    Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’
    - Under the "General" tab, please delete ALL browser history.
    - Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
    - Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
    - Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
    - Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
    - Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
    - Right-Click on the FFXIV launcher icon and select "Properties"
    - Hit "Apply", then "OK" to save the changes.
    - Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
    *Make sure your fire wall or antivirus program is not interfering with the game

    Lastly, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you:
    ▼TCP
    54992 through 54994,
    55006 through 55007,
    55021 through 55040

    Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.
    Lastly, we suggest to power cycle the console and router by shutting down the Router and leaving the power supply unplugged for 5-10 minutes.

    Thank you once again for visiting the Final Fantasy XIV Technical Support Forums!
    (0)

  3. #3
    Player
    Valcrist_Atreides's Avatar
    Join Date
    Aug 2022
    Location
    Ul'dah
    Posts
    20
    Character
    Valcrist Atreides
    World
    Kujata
    Main Class
    Machinist Lv 100
    I recently have same problem! did you find any solution to this? i also tried everything and i am on steam
    (0)