Quote Originally Posted by Alenonimo View Post
Have you restarted the game? First run it didn't recognize my controller (XBox Series Wireless Controller) but then I logged out and back in again and it worked.
As mentioned in another thread

OS: Window 10 with current updates
Launcher: FFXIV Launcher, not Steam
Connection type: Bluetooth connection
PS4 Controller Model: CUH-ZCT1U and CUH-ZCT2U

- Both worked while still playing 7.0
- "Device Not Located" after 7.1 update
- Computer sees the controllers, other games see/use the controllers, FFXIV cannot see the controllers.
- Controller is detected while connected via USB, but my USB ports are broken so they don't keep connected... so I need the Bluetooth to work.
- PS5 controller (model CFI-ZCT1W) works just fine, Bluetooth and USB.

- I have also tried using a 3rd party exe to see if that would get it to work, DS4Windows - no change
- I should mention the exe was last used years ago before PS4 support was added native to many recent games
- Turned on/off Bluetooth on the computer - no change
- Unplugged and plugged back in the Bluetooth adaptor - no change
- Rebooted computer - no change