Thread: Problem with wireless controller after 7.1

Same.
Ps4 controller via bluetooth dongle.
Regular XIV launcher version, not steam, for me.
Windows 10.
Worked fine as the servers were shutting down for maintenance, stopped being recognized by the game after maintenance. In controller options in game it says "device not located". Windows definitely recognizes me resync'ing my bluetooth dongle and controller. When I plug the controller in via USB, XIV then "sees" my controller and labels it as wireless even though it is now wired.

I'm a (non-Steam) Windows 10 player using a Bluetooth dongle and DUALSHOCK®4 controller (model CUH-ZCT2U). Controller worked seamlessly yesterday and upon installing patch 7.1, the game does not recognize my controller through wireless input. In System Configuration > Gamepad Settings, it reads "Device Not Located". Not a PC or controller issue as controllers works with other interfaces/games.

Adding my voice to the rest:

Windows 10 with latest updates
Square's launcher (non-steam)
Bluetooth dongle sits ~30cm from where I usually hold the controller, with nothing in between it and the controller.
Game does not detect DualShock 4 controller (CUH-ZCT2E) via bluetoooth when it did before update, and windows/other games detect it with no issue.
Restarted FFXIV and windows several times.
Tried without DS4Win (ie using windows default functions) and with it presenting the controller as a DS4 with no luck. Exited steam despite not using steam for FFXIV on the off chance that some
Using DS4Win to fool the computer into thinking it's an Xbox 360 controller works, as does connecting the controller via USB (both with and without DS4Win).

So the issue is specifically with FFXIV not detecting DualShock 4 controllers connected wirelessly via bluetooth. Going by reports from other threads and places other controllers seem to be unaffected (Xbox 360, Xbox one and PS5 controllers I've seen mentioned as working like usual)

Also having the same issue with my ps4 DualShock controller, hope it gets addressed and resolved soon.

Also having the same issue with my dualshock 4. I am on Windows 10, and playing through the square launcher. When opening the in-game system configuration window, the gamepad settings say that no device is connected. My controller is not being detected by FFXIV, while being connected to my windows computer in bluetoth mode. While in my windows settings the controller is showing up as connected. So the same as everyone else has posted, the controller is not being detected by FFXIV while being paired as a bluetooth device. It is not connected to my computer using a USB, and never has been prior to the release of 7.1.

Same for me. Not using Steam. It worked just fine the day before patch. I am using Dualshock wireless via bluetooth adaptor. Had to go with DS4 (I've never used it before), but it started disconnecting when I plug my microphone, so I am not able to use mic and play at the same time. Again, everything worked just fine before patch.

Just adding on to this thread:

Same issue here.
Windows 11 with PS4 controller (no steam)

My wired connection isn't all that either to be honest. That's why I use bluetooth.
Hopefully it gets a fix sooner rather than later.

I've used this controller wireless for years for FFXIV, but since the patch just stopped working.
My controller or pc aren't the problem, since everything else (other games, etc) works just fine.

I've restarted PC and game multiple times.

I also have the same problem.

Dualshock 4 Controller.
Windows 11 System
FFXIV played through its own launcher (non-Steam.)
And PC has innate Bluetooth connectivity.

The controller can't be found or recognized by the game itself. The controller works fine with other games.
Have tried resetting computer, controller, and redownloading and verifying file integrity as well.
Nothing has worked.

The only thing that works is having to plug in the controller through a USB port and it functions. Not ideal for me personally.

I hope that the problem is recognized and a fix to be found!

Same occurrence for me as well, on PC's running both Windows 11 and Windows 10 - playing through the Standalone launcher (non-Steam).
Desktops that are Windows 11 with two different PS4 controllers detect & connect via Bluetooth built-in to the motherboard fine, but XIV does not see them.

Gave it a go on my laptop, Windows 10 with Standalone Launcher, with a completely different controller - same scenario as above, still does not see it.
Final attempt was Desktop Win10 that uses a Bluetooth Dongle as opposed to built-in, with the same result of not seeing the controller in XIV but everything else see's it fine.

All scenarios, connecting directly to the PC via USB cable had them all become seen within XIV simply as 'Wireless Controller.'
Prior to 7.1 they all detected said controllers over Bluetooth perfectly and, in the laptop's case, since I started playing back in Patch 4.3.