Thread: Problem with wireless controller after 7.1

Had the same issues as discussed here. Bluetooth connected Dualshock 4 worked fine last night and now after the 7.1 Update not detected at all by the game. Controller works perfectly for other games as well as games on Steam.

- Windows 10 with current updates
- Square launcher without steam

Troubleshooted restarting game, pc, wired connection for controller. Nothing worked

Turned on DS4Windows and finally solved the issue. Seems like FFXIV is having trouble recognizing DS4

Like wise here, I use a DS4 controller through bluetooth to my ps4 for years and with 7.1 the game cannot even detect it. Work on other games, I restarted pc, restarted the game and even had to reinstall after the game began to crash to desktop.

Also having the same issue.

Sony Dual shock controller
Model - CUH-ZCT2U
Windows 11 - current on all updates
Connected via bluetooth
FFXIV launcher

This controller worked fine until the patch update. It does work on other games and shows connected to the PC. It will work with FFXIV while wired.

Hello, my wife got the same problem with her dualshock 4.

We resolved the problem with DS4Windows and she has been using an old custom setting in DS4 in case it helps others.

-play on windows, SE launcher
-play with a sony dualshock PS4 controller
-connected by wire
was playing fine throughout the day, but after final boss was killed in the new 24 man raid, the controller was no longer recognized as a device for FFXIV.
-Other games it still worked fine
-tried a PS5 controller and a Xbox controller, none worked with FFXIV (all wired connected), but they all worked for other games

OS: Window 10 with current updates
Launcher: FFXIV Launcher, not Steam
Connection type: Bluetooth connection
PS4 Controller Model: CUH-ZCT1U and CUH-ZCT2U

- Both worked while still playing 7.0
- "Device Not Located" after 7.1 update
- Computer sees the controllers, other games see/use the controllers, FFXIV cannot see the controllers.
- Controller is detected while connected via USB, but my USB ports are broken so they don't keep connected... so I need the Bluetooth to work.
- PS5 controller (model CFI-ZCT1W) works just fine, Bluetooth and USB.

- I have also tried using a 3rd party exe to see if that would get it to work, DS4Windows - no change
- I should mention the exe was last used years ago before PS4 support was added native to many recent games
- Turned on/off Bluetooth on the computer - no change
- Unplugged and plugged back in the Bluetooth adaptor - no change
- Rebooted computer - no change

100% same issue. DualShock4. Not detected in game. Works fine on everything else. Doesn't work plugged in. Doesn't work via bluetooth. Went through all standard reboots/relogs/reconnect protocols. No change. Worked yesterday no problem.

My 8bitdo Ultimate 2.4G Wireless Controller wont connect either, ive been having this issue with ff from time to time if i connect the controller before starting the game but right now it wont connect at all.

-Or rather it is connected as i can activate the Xbox overlay but i FF does not see it as active.

It also works fine if i use a cable, but the moment i pull it the game will loose the controller...