The Lodestone Technical Difficulties (Nov. 12)

[NOC_NA]

We are currently experiencing technical difficulties where users are unable to access the log in function for characters on the European data centers. We are currently investigating and ask for your patience as we work to resolve this issue.

We apologize for any inconvenience this may be causing.

[Date & Time]
From Nov. 12, 2024 1:20 a.m. (PST)
From Nov. 12, 2024 9:20 (GMT)
From Nov. 12, 2024 20:20 (AEDT)

[Details]
・Users are unable access the log in function for characters on the European data centers.

[Cause]
Under investigation

[Affected]
・The Lodestone

[NOC_NA]

During the time below, we experienced technical difficulties that may have prevented users from accessing the log in function for characters on the European data centers.

We are pleased to announce that the technical difficulties have been resolved.

We apologize for any inconvenience this may have caused and thank you for your patience while the matter was being addressed.

[Date & Time]
Nov. 12, 2024 1:20 a.m. to 4:30 a.m. (PST)
Nov. 12, 2024 9:20 to 12:30 (GMT)
Nov. 12, 2024 20:20 to 23:30 (AEDT)

[Issue Details]
・Users are unable access the log in function for characters on the European data centers.

[Cause]
・Issues with the quality of network communications on some of the Internet connections.

[Affected]
・The Lodestone