Please help... Accidental server transfer from US to EU

[Tomoken]

I'm PLEAING with anyone at Square Enix to please help with this. My character was on Jenova-Aether and I intended on transferring to Sargatanas-Aether. I accidentally transferred to a similar world name but on Chaos-EU...

Calling Square-Enix phone support three times I was met with the same: I need to wait 90 DAYS to transfer again. Even though I reported this immediately the moment it went through, I'm being told I need to "deal with it" (or another person even suggested I make another character...). I'm unable to play on an EU server from US with the latency.

Even if I have to be moved to another server on US that isn't on Aether... otherwise right as my most anticipated patch (FFXI-related) is about to release I'm completely screwed over...

I reported this within minutes of the mistake yet no one can help... please...

[Valkyrie_Lenneth]

You couldn't have transferred to an aether server to begin with, it's congested.



They make you confirm everything before you transfer.

[Tomoken]

I confused Sargatanas with Sagittarius... I had no idea until I went to try and login that that was the case. If I was NOT able to transfer, then I would've just stayed on Jenova-Aether...

[WinglessSeraphim]

I confused Sargatanas with Sagittarius... I had no idea until I went to try and login that that was the case. If I was NOT able to transfer, then I would've just stayed on Jenova-Aether...

Welcome to Sagittarius. It's like Hotel California. Enjoy the stay!

[Tomoken]

Legacy subscription with max retainers cancelled until further notice. Set a phone reminder for Feb 3rd...

This really sucks.

[Larirawiel]

You avatar changed! Never saw such a picture here in the forums. xD




Cheers

[NightHour]

Legacy subscription with max retainers cancelled until further notice. Set a phone reminder for Feb 3rd...

This really sucks.

Cancelling a subscription over your own error as a "hey im cancelling my sub unless im helped" tantrum is a bit silly


The worst part for you is that Aether is congested, if you transfer back to NA it won't be to Aether until the congestion's relieved.

[Degunuts]

Well, the rules very likely exist for a reason, probably backend, and I dont see them bending them.

On the bright side, vpns make eu from na not feel as bad!

[Larirawiel]

You can play with the NA account on EU servers without problems. I am in the EU and i have an NA alt. Only the latency is way higher.


Cheers

[Valence]

Depends where you are in NA. I played on NA during Stormblood when they moved the servers to sacramento, this was 200ms latency from EU. VPNs made it a lot less unplayable, but it was still really a shitshow.