Completely agree that risks need to be taken, even if it's only to discover that certain things won't work.
It's understandable that players want to play with friends. But solo vs premade creates problems, both real and perceived.
Bring back 8v8v8 in FL. Experiment with separate queues to see if they still pop, allowing those who want to play with friends to do so, and solo queuers to have balanced matches. Crude tier matching so rookies aren't placed against premade meat-grinders in FL.
And dump Shatter.