The Formula won't change

[Arlythe]

It seems to me that Yoshi-P's job should be to balance our interests against SE's interests since catering to our interests is how SE makes money. As evidenced by the fact that FF14 is still generating enough profit to keep SE afloat while they sink project after project that clearly do not cater to our interests.

I mean, FF as a whole is pretty much their flagship game and Symbiogenesis has been renewed for a second season even tho everyone laughed at NFTs, so I guess they're doing SOMETHING right.
But yeah, you DO wanna make your customers happy. That said, I always feel the hardest genre to make that happen are MMOs in general, especially when your budget is limited as Yoshida has hinted at in several interviews.
There's people from so many walks of life coming together, some want PVP, some want raids, some want grinds, some want to show off their glams in limsa, some just wanna rearrange furniture all day and some want to do neither and find their own ways to make content themselves.